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Import video frames to layers not working in Windows 11

New Here ,
May 26, 2024 May 26, 2024

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Hello, 

I suddenly have a problem with the Import video frames to layers function in Photoshop. It shows me the following error everytime I try to use it:

NgocMinhTra31523027ja4a_0-1716740372571.png

 

Adobe Photoshop Version: 25.9.0 20240516.r.573 296f739 x64
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.3593
System architecture: Intel CPU Family:6, Model:14, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

 

Does anyone have the same problem?

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correct answers 1 Correct answer

Adobe Employee , Jun 11, 2024 Jun 11, 2024

Hey, @Ninh111. Welcome to the Photoshop Community. Thanks for including the System info.

 

As per the PS info, the CPU on your machine does not support AVX2 instruction set.

 

As a workaround, try rolling back to Photoshop v25.7 via the Creative Cloud desktop app & check if that help. Follow here for steps: https://adobe.ly/45rR8cY

 

Thanks!

Sameer K

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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Hey, @Ninh111. Welcome to the Photoshop Community. Thanks for including the System info.

 

As per the PS info, the CPU on your machine does not support AVX2 instruction set.

 

As a workaround, try rolling back to Photoshop v25.7 via the Creative Cloud desktop app & check if that help. Follow here for steps: https://adobe.ly/45rR8cY

 

Thanks!

Sameer K

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New Here ,
Jun 11, 2024 Jun 11, 2024

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Hi Sameer,

thank you. After rolling back to v25.7 it is working again. 

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