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Import video frames to layers problems

New Here ,
Oct 15, 2021 Oct 15, 2021

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Photoshop 22.5.1

Mac OS Big Sur 11.6

 

Import video frames to layers:

"Could not complete the Video Frames to Layers command because the file could not be opened."

Photoshop has full disk acces. 

 

Did anyone solved this?

 

Thank you

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Adobe Employee ,
Oct 15, 2021 Oct 15, 2021

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Are you on an M1 device?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 15, 2021 Oct 15, 2021

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No, Intel mac.

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Adobe Employee ,
Oct 15, 2021 Oct 15, 2021

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Does this happen with all files or a specific one? Can you share the file that won't open to help us debug?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 16, 2021 Oct 16, 2021

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unfortunately it's happening with all files. I've tried different formats etc. 

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New Here ,
Oct 19, 2021 Oct 19, 2021

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Any help?

 

Thank you

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