Impossibile aprire "nome file.jpeg" poichè si è verificato un errore del programma

[Sarah34804919ju4e]

Photoshop non mi permette di aprire i file, che essi siano jpg o psd o altro.



Ho provato tutti i suggerimenti riportati nella pagina web suggerita su "Scopri come correggere":

• installarlo nuovamente
• installare una versione precedente
  disabilitare generator
• scaricare i nuovi driver della scheda video
• plugin di diagnostica
  
  Questo è l'errore che mi riporta il plugin
  
  

Photoshop Error information
Code: -1
Text: poiché si è verificato un errore del programma
Message: Impossibile aprire “AdobeStock_379302948.jpeg” poiché si è verificato un errore del programma.
Stack:
Adobe Photoshop 25.3.1 20231212.r.241 46eb480 - x86
0 address: 00007FF77670A596 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
1 address: 00007FF7766F6F7D base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
2 address: 00007FF7750CCDC8 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
3 address: 00007FF7750CC0FC base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
4 address: 00007FF7750CE6A3 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
5 address: 00007FF7735666EE base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
6 address: 00007FF7750CE789 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
7 address: 00007FF7750CCFB0 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
8 address: 00007FF7750DDF3C base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
9 address: 00007FF77401548E base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
10 address: 00007FF77357FD75 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
11 address: 00007FF77357F956 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
12 address: 00007FF774012FF1 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
13 address: 00007FF7750D7D59 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
14 address: 00007FF772675B7F base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
15 address: 00007FF775104674 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
16 address: 00007FF7750FEEB3 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
17 address: 00007FF7750D59E1 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
18 address: 00007FF7750D50D5 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
19 address: 00007FF7750A9AFA base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
20 address: 00007FF775106036 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
21 address: 00007FF77649AA18 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
22 address: 00007FF77649AAAD base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
23 address: 00007FF77645310A base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
24 address: 00007FF7764619BA base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
25 address: 00007FF774A6DA7D base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
26 address: 00007FF7764553ED base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
27 address: 00007FF776533B32 base: 00007FF772050000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
28 address: 00007FFA73DE257D base: 00007FFA73DD0000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
29 address: 00007FFA753CAA58 base: 00007FFA75370000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

Potete aiutarmi?

Utilizzo Photoshop 25.3.1
su pc hp i9, windows 64 bit con 32gb di ram, con un NVIDIA GeForce RTX 4070 Ti.

[Sarah34804919ju4e]

Ho avuto assistenza da Adobe via chat, ecco la modifica che mi ha risolto il problema.

Please open the Run Dialog (Win key + R), type appdata and hit Enter.

Then go to this location AppData\Roaming\Adobe\Adobe Photoshop 2024\Adobe Photoshop 2024 Settings

Press F2 in Adobe Photoshop 2024 Settings and rename it as Adobe Photoshop 2024 Settings.old

Make sure PS is closed and then relaunch the PS and check