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Impossible d'accéder aux tutoriels Photoshop

Community Beginner ,
Dec 02, 2022 Dec 02, 2022

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Bonjour. Depuis une semaine, les tutoriels ne sont plus accessibles. (Menu Aide--> Tutoriels Pratiques). Avant une pop-up s'ouvrait dans laquelle choisir un tutoriel à suivre.

Maintenant, rien ne se passe.

J'ai la dernière version de Photoshop.

J'ai réinitialisé les préférences et désinstalé et réinstalé le logiciel plusieurs fois.

Mais le problème persiste.

 

Un bug Adobe ?

 

Merci.

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correct answers 1 Correct answer

Community Expert , Dec 02, 2022 Dec 02, 2022

Check your settings to make sure these are whitelisted and not blocked:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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Do you have a stable internet connection and do not have firewall blocks?

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Community Beginner ,
Dec 02, 2022 Dec 02, 2022

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Yes. I have a stable connection.

Firewall block ? I do not know.

Probably. I have AVAST Profesional. But I had it last week when I was not meeting this problem.

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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Check your settings to make sure these are whitelisted and not blocked:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

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Community Beginner ,
Dec 02, 2022 Dec 02, 2022

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That's a bit beyond my technical abilities.

I will ask the company which supports my computer (and did not find a solution to my problem) to follow your lead.

Thanks

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