impossible d'ouvrir les fichiers psd

Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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Bonjour à tous

 

Je débute sur photoshop pour suivre une formation. J'ai installé l'appli lundi 18 juillet j'ai donc la derniere version. Le formateur nous donne en lien des fichiers au format psd ou jpg pour nous entrainer sur cours que nous avons vu.

 

Si j'ouvre l'appli et que je tente d'ouvrir depuis "fichier >>ouvrir"  j'ai systématiquement une bulle d'erreur qui me dit "impossible d'effectuer cette opération car le document est de type incorrect".

J'arrive parfois a ouvrir les formats psd depuis le bureau mais je retrouve toujours le message d'erreur pour les formats jpg.

 

Je suis super novice s'il vous plait, pouvez vous utiliser des mots simples quand si vous m'aidez.

 

Merci

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correct answers 2 Correct answers

Adobe Community Professional , Jul 21, 2022 Jul 21, 2022

Ce sont des fichiers à télécharger.

So you downloaded them to which volume? 

 

Can you open the images with the jpgs with Photos Viewer? 

 

What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Adobe Community Professional , Jul 21, 2022 Jul 21, 2022

This would not be a solution but at best a work-around, but can you save the image as tif in Photo Viewer? 

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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Are the files on a local volume or on a network volume? 

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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Comment je fais pour connaitre la différence ?

Je sais que ce sont de gros dossiers compressés avec des sous dossiers qui contienne les fichiers.

Et je ne peux pas acceder aux sous dossiers depuis l'appli juste le gros dssier compressé.

 

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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Are the files on a medium that is connected to your computer directly (or an internal drive) or on a network? 

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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Ce sont des fichiers à télécharger.

 

Par exemple, je n'arrive pas non plus à ouvrir les fichiers jpg qu'on trouve avec les tutoriels de photoshop.

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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Ce sont des fichiers à télécharger.

So you downloaded them to which volume? 

 

Can you open the images with the jpgs with Photos Viewer? 

 

What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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Je suis désolée je suis super nulle. Qu'est ce que ça veut dire "sur quel volume j'ai téléchargé mes fichiers" ?

 

J'arrive a lire les fichiers jpg sur photo viewer.

 

Pour le moment j'ai juste désinstallé l'application et je l'ai remise mais le problème persiste.

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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This would not be a solution but at best a work-around, but can you save the image as tif in Photo Viewer? 

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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J'arrive à l'enregistrer en tant que fichier tiff et cette fois je peux l'ouvrir sur photoshop !

 

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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Merci beaucoup d'avoir pris le temps de m'aider.

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