Impossible d'utiliser l'ia générative dans Photoshop

[Alexandre37861277ijkl]

J'ai acheté photoshop et lightroom dans le pack a 11.99e, et je n'ai malheureusement pas accès a l'ia générative.. j'ai ce message d'erreur a chaque tentative d'utilisation. 

[Sameer K]

Hey, @Alexandre37861277ijkl. Welcome to the Photoshop Community. I'll help you figure this out. I've checked the account & the subscription is new.

Sometimes, right after you sign up, the subscription can take some time to become fully active. I see some credits were deducted from your total Generative Credit balance.

Please share more details if you've been unable to work with Firefly-powered tools. Are you using Generative Fill, Generate Image in Photoshop, or Photoshop Beta?

As a quick test, try using Photoshop Web (https://adobe.ly/46Rk0Mm) to determine whether it's an application or network issue.

I am looking forward to hearing from you. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

[Claude379805475z4j]

@Sameer KI have the same problem, and Photoshop Web doesn't give me generative fill. I have 249 generative credit remaining...