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Impossible to import a sequence of images

New Here ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

when I try to import a sequence of images (footage from Google studio), only one is imported and I see the interogation point (cf attached screenshot) whithout any explanation or error message... I installed again my photoshop but still same issue when I see on my friend computer with a crack version, it works well!!

Any tip please?

BarthCapture d’écran 2021-06-10 à 15.13.02.png

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Import and export, Mac, Problem or error

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Are you sure you imported frames from a video. You show a video time line not a frame animation and you did not capture the layers palette so we can see if there are frame layers. We do no care if you friend is using a cracked version do you want to identify you friend for Adobe?  They will love you for turning them in.

image.png

JJMack

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Thanks for your reply. 

Yes, it doesn't matter about my friend's crack but I'm just very frustrated to not being able to import a sequence when he can (with exactly same process). I don't know if it's due to my new macbook or Adobe version I use...

In attached document you can see I selected correctly one frame from the sequence and clicked on "sequence of images" as I'm supposed to but only one frame is downloaded with this ? in red.

Capture d’écran 2021-06-11 à 16.51.17.png

 

Then I don't have same option like you in Import Menu... should I get a script from somwhere?

Capture d’écran 2021-06-11 à 16.57.15.png

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Are you using a Mac or a cracked version the screen capture you show does not look like Photoshop 2021 on my PC. There is no menu bar instead there is a centered title Adobe Photoshop 2021???? If a cracked version leave here.

JJMack

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New Here ,
Jun 11, 2021 Jun 11, 2021

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absolutely not a crack!

Capture d’écran 2021-06-11 à 22.51.41.png

Capture d’écran 2021-06-11 à 22.51.09.png

  

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