impossible to use magnifying keyboard shortcut after wake up of computer

Community Beginner ,
Apr 07, 2022 Apr 07, 2022

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If my computer fall asllep while photoshop is open , i can't use anymore ( Cmd+ Space + Move) to zoom or dezoom in the picture. Restarting photoshop won't change anything , i need to restart the computer ... Does it happen to some of u, is it wellknown , and is there any solution ? thanks in advance for your help

Using MBP 16 2019 with Monterey 12,1 / photoshop 23,2,2

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Cross-app workflows , macOS

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Adobe Community Professional ,
Apr 07, 2022 Apr 07, 2022

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Cmd+Space is also the shortcut for Spotlight and the macOS shortcut may be interfering with the PS shortcut. You can turn off or reassign the Spotlight shortcut in Apple menu > System Preferences.

 

Jane

 

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Explorer ,
Apr 07, 2022 Apr 07, 2022

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Sometimes I encounter issues with Photoshop and my graphics card after my computer wakes up.  It seems to be related to my secondary monitor because it doesn't happen when I'm only using one monitor.  I haven't found a fix, but thought I'd mention.

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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It might have something to do with Automatic Graphics Switching. If you disable Automatic Graphics Switching does it happen?

JeffreyTranberry_0-1649704186097.png

 

 

After this happens, what displays in the Preferences here? 

JeffreyTranberry_0-1649704030589.png

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Thanks a lot Jeffrey and other people too 

You're solution seems to work for me, i disable the graphics switching and now after a forced sleep of the computer i can still use Cmd + Space + mouse mvt

you definitely need to give that solution to online adobe support worlwide  which as usual tell u to reinitialize preferences and reinstall photoshop which is a pain ; a lost of time and doesn't change anything in that case . 

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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Hello , me again , with the new update to photoshop 23.3.0 , the pb came back , i'm very sad because now even with switching graphics disable i can't use anymore the shorcut after wake up . I'll try to downgrade to previous verson without losing all my configuration. Kind of fed up losing so much time tring to make photoshop working as it should work . payingevery month for this 

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