'In programme' Photoshop tutorial not working
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Hi
Trying out a few tutorials inside photoshop. I can't seem to proceed beyond step 1. I follow the instructions and click next but nothing happens. I was in the 'remove stains from an photo' . Last week I tired another, can't recall which one, and again I couldn't proceed beyond step one despite following instructions.
Why is this, does anyone know please? Its not vital, but I was justseeing if the tutorials match the same method I normally use...
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Thanks for reaching out! Let’s try to figure out what’s causing this. Here are a few steps you can take to help us better understand and troubleshoot the issue:
1. Share System Information
• Go to Help > System Info in Photoshop.
• Click Copy, paste it into a text file, and share it here. This will provide detailed information about your setup, which can help identify potential issues.
2. Backup and Reset Photoshop Preferences (https://adobe.ly/4fjfl8q)
3. Test with a Different Internet Connection
• Some tutorials rely on an active internet connection. Switch to another network (e.g., mobile hotspot) and check if the issue persists.
4. Record the Issue
• If the issue continues, a screen recording would be very helpful. It allows us to see exactly what’s happening when you try to proceed with the tutorial.
Following these steps will help us determine if this is caused by corrupted preferences, network issues, or something else entirely. Let us know how it goes!
Best,
Anshul Saini
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System info:
Adobe Photoshop Version: 25.12.0 20240903.r.806 055f5e9 x64
Number of Launches: 292
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.2605
System architecture: Intel CPU Family:6, Model:7, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading
Physical processor count: 12
Logical processor count: 20
Processor speed: 2112 MHz
Built-in memory: 32473 MB
Free memory: 20816 MB
Memory available to Photoshop: 24955 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.24.8
SAM SDK Version: 9.1.0.1-fio
ACP.local Status:
- SDK Version: 4.0.0.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.2.0.58
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
OpenColorIO version: 2.3.2
C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
NGL Version: 1.38.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Intel(R) UHD Graphics 770
GPUVendor: INTEL
Intel(R) UHD Graphics 770 UNKNOWN, INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 17,153 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: VA2405-FHD sRGB 6500K
Display: 2
Display Bounds: (1920, 0) -> (3840, 1080)
Display scale: 1
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread
[1 ms]
Start RunAllAPIs
[1 ms]
"C:\\Program Files\\Adobe\\Adobe Photoshop 2024\\sniffer.exe" -baseTimeMS=219289 -comment=Photoshop Version: Adobe Photoshop 25.12.0 20240903.r.806 055f5e9 x64
[1 ms]
Start GetSnifferResult
[1057 ms]
Start sniffer 2024-12-13 09:06:06
# Photoshop Version: Adobe Photoshop 25.12.0 20240903.r.806 055f5e9 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=219289 -comment=Photoshop Version: Adobe Photoshop 25.12.0 20240903.r.806 055f5e9 x64
{100 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 770 index=0)
Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
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Dynamic range: (0 1)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 770 index=0)
# devices: 1
Device 0
Name: Intel(R) UHD Graphics 770
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY2
\\.\DISPLAY1
GPU accessible RAM: 17,153 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,025 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-09-15 000000.000000-000
Driver age: 27 months
Driver version: 31.0.101.3675
Supports UMA: SUPPORTED
D3D-ID: 18048
End platform native
{155 ms}
{155 ms}
Start platform OpenCL
# displays: 0
# devices: 1
Device 0
Name: Intel(R) UHD Graphics 770
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,620 MB
VRAM: 13,620 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 48 GB / s
Compute score: 320.84
Device name string: Intel(R) UHD Graphics 770
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{935 ms}
Exit code kExitNormal
End sniffer 2024-12-13 09:06:07
[kStatusNormal, kExitNormal]
[1057 ms]
Finish RunAllAPIs
[1098 ms]
Finish GetSnifferResult
------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 91190589745805352260
GUIDBucket:
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Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\ANDY~1.MAD\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 952.9G, 693.8G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\
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dvaeve.dll Adobe DVA 2024 24.2.0
dvaevefactory.dll Adobe DVA 2024 24.2.0
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dvamediatypes.dll Adobe DVA 2024 24.2.0
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dvametadataapi.dll Adobe DVA 2024 24.2.0
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dvanet.dll Adobe DVA 2024 24.2.0
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dvaui.dll Adobe DVA 2024 24.2.0
dvavulcansupport.dll Adobe DVA 2024 24.2.0
dvaworkspace.dll Adobe DVA 2024 24.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll Adobe DVA 2024 24.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
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ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
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ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
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ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/07/12-05:08:26 159.1bcdfcc 159.1bcdfcc
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2024 24.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
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onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.12
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.12
PSViews.dll Adobe Photoshop 2024 25.12
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
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Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0
Required plugins:
Accented Edges 25.12 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.12 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.12 - from the file “Filter Gallery.8bf”
Average 25.12 - from the file “Average.8bf”
Bas Relief 25.12 - from the file “Filter Gallery.8bf”
BMP 25.12 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.0 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.0 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.12 - from the file “Filter Gallery.8bf”
Charcoal 25.12 - from the file “Filter Gallery.8bf”
Chrome 25.12 - from the file “Filter Gallery.8bf”
Cineon 25.12 - from the file “Cineon.8bi”
Clouds 25.12 - from the file “Clouds.8bf”
Color Halftone 25.12 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.12 - from the file “Filter Gallery.8bf”
Conté Crayon 25.12 - from the file “Filter Gallery.8bf”
Craquelure 25.12 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.12 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.12 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.12 - from the file “Filter Gallery.8bf”
Crystallize 25.12 - from the file “Standard MultiPlugin.8bf”
Cutout 25.12 - from the file “Filter Gallery.8bf”
Dark Strokes 25.12 - from the file “Filter Gallery.8bf”
De-Interlace 25.12 - from the file “Standard MultiPlugin.8bf”
Dicom 25.12 - from the file “Dicom.8bi”
Difference Clouds 25.12 - from the file “Clouds.8bf”
Diffuse Glow 25.12 - from the file “Filter Gallery.8bf”
Displace 25.12 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.12 - from the file “Filter Gallery.8bf”
Entropy 25.12 - from the file “statistics.8ba”
Export Color Lookup Tables 25.12 - from the file “Export3DLUT.8be”
Extrude 25.12 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.12 - from the file “FastCore.8bx”
Fibers 25.12 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.12 - from the file “Filter Gallery.8bf”
Filter Gallery 25.12 - from the file “Filter Gallery.8bf”
Fresco 25.12 - from the file “Filter Gallery.8bf”
Glass 25.12 - from the file “Filter Gallery.8bf”
Glowing Edges 25.12 - from the file “Filter Gallery.8bf”
Grain 25.12 - from the file “Filter Gallery.8bf”
Graphic Pen 25.12 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.12 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.12 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.12 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.12 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.12 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.12 - from the file “Filter Gallery.8bf”
JPEG 2000 25.12 - from the file “JPEG2000.8bi”
Kurtosis 25.12 - from the file “statistics.8ba”
Lens Blur 25.12 - from the file “Lens Blur.8bf”
Lens Correction 25.12 - from the file “Lens Correction.8bf”
Lens Flare 25.12 - from the file “Standard MultiPlugin.8bf”
Liquify 25.12 - from the file “Liquify.8bf”
Matlab Operation 25.12 - from the file “ChannelPort.8bf”
Maximum 25.12 - from the file “statistics.8ba”
Mean 25.12 - from the file “statistics.8ba”
Measurement Core 25.12 - from the file “MeasurementCore.8me”
Median 25.12 - from the file “statistics.8ba”
Mezzotint 25.12 - from the file “Standard MultiPlugin.8bf”
Minimum 25.12 - from the file “statistics.8ba”
MMXCore Routines 25.12 - from the file “MMXCore.8bx”
Mosaic Tiles 25.12 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.12 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.12 - from the file “Filter Gallery.8bf”
Note Paper 25.12 - from the file “Filter Gallery.8bf”
NTSC Colors 25.12 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.12 - from the file “Filter Gallery.8bf”
OpenEXR 25.12 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.12 - from the file “Filter Gallery.8bf”
Palette Knife 25.12 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.12 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.12 - from the file “Standard MultiPlugin.8bf”
PCX 25.12 - from the file “PCX.8bi”
Photocopy 25.12 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.12 - from the file “ChannelPort.8bf”
Pinch 25.12 - from the file “Standard MultiPlugin.8bf”
Pixar 25.12 - from the file “Pixar.8bi”
Plaster 25.12 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.12 - from the file “Filter Gallery.8bf”
Pointillize 25.12 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.12 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.12 - from the file “PBM.8bi”
Poster Edges 25.12 - from the file “Filter Gallery.8bf”
Radial Blur 25.12 - from the file “Standard MultiPlugin.8bf”
Radiance 25.12 - from the file “Radiance.8bi”
Range 25.12 - from the file “statistics.8ba”
Render Color Lookup Grid 25.12 - from the file “Export3DLUT.8be”
Reticulation 25.12 - from the file “Filter Gallery.8bf”
Ripple 25.12 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.12 - from the file “Filter Gallery.8bf”
Save for Web 25.12 - from the file “Save for Web.8be”
ScriptingSupport 25.12 - from the file “ScriptingSupport.8li”
Shear 25.12 - from the file “Standard MultiPlugin.8bf”
Skewness 25.12 - from the file “statistics.8ba”
Smart Blur 25.12 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.12 - from the file “Filter Gallery.8bf”
Solarize 25.12 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.12 - from the file “Filter Gallery.8bf”
Spherize 25.12 - from the file “Standard MultiPlugin.8bf”
Sponge 25.12 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.12 - from the file “Filter Gallery.8bf”
Stained Glass 25.12 - from the file “Filter Gallery.8bf”
Stamp 25.12 - from the file “Filter Gallery.8bf”
Standard Deviation 25.12 - from the file “statistics.8ba”
Sumi-e 25.12 - from the file “Filter Gallery.8bf”
Summation 25.12 - from the file “statistics.8ba”
Targa 25.12 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.12 - from the file “Filter Gallery.8bf”
Tiles 25.12 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.12 - from the file “Filter Gallery.8bf”
Twirl 25.12 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.12 - from the file “Filter Gallery.8bf”
Vanishing Point 25.12 - from the file “VanishingPoint.8bf”
Variance 25.12 - from the file “statistics.8ba”
Water Paper 25.12 - from the file “Filter Gallery.8bf”
Watercolor 25.12 - from the file “Filter Gallery.8bf”
Wave 25.12 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.12 - from the file “WIASupport.8li”
Wind 25.12 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.12 - from the file “WBMP.8bi”
ZigZag 25.12 - from the file “Standard MultiPlugin.8bf”
Optional and third party plugins: NONE
Duplicate and Disabled plugins: NONE
Plugins that failed to load: NONE
Unified Extensibility Platform - Extensions:
Home Screen (Loaded) 8.0.0.78 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-8.0.0\"
CmdN: 1.22.26
UAB: 2.18.0-8
Loaded at: 243 ms - launch time impact: 58 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 2262 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.15.0.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 264 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder"
Loaded at: 4065 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.8.173.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\"
CAPTURE: 2.0.41 STOCK: 4.2.6
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 6855 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder"
Loaded at: 6855 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.10.0.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.4.22.0 - from the file "Required Folder"
Loaded at: 6856 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 3983 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 3984 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2407.105.0.20 - from the file "Required Folder"
Loaded at: 6857 ms - launch time impact: 17 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 33
Extensions:
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\manager.html”
Installed TWAIN devices: NONE
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I've reset my presets and done a backup of them. The issue stills persists.
I won't be able to try a different internet connection, as I'm working for a company that only has one internet connection/ wifi network.
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Attached is the snipping tool video.
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sorry that was a png file. I'll try and upload a video later, when Im not so busy
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Thank you for sharing the system info and updates so far. Based on your description, the issue could potentially be related to your network policies or firewall settings.
Here’s what you can try:
1. Network Endpoint Allowlist
• Share this Adobe Network Endpoint guide with your IT administrator.
• Ensure that the required endpoints are added to the allowlist so Adobe services can be run properly.
2. Antivirus Configuration
• Ask your IT admin to ensure the same endpoints are permitted in your antivirus software, as it might also block connections.
Whenever you get a chance, please share a screen recording of the issue. It will help us analyze the behavior further and raise it with the product team.
Looking forward to your observations!
Best,
Anshul Saini
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I gave up in end. Too complicated
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