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info di Photoshop non si apre

New Here ,
Jul 28, 2021 Jul 28, 2021

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Buongiorno, da qualche settimana quando vado sulla tendina per scrivere le Keywords all'interno di Photoshop, info di photoshop non si apre. qualcuno sa dirmi cosa posso fare. ho già parlato con l'assistenza ma per ora non mi hanno risolto la situazione.

Grazie per eventuali aiuti

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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Hi Toni,

could you indicate your version of Photoshop and on which OS is installed? Also, have you already tried to reset your Photoshop preferences?

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Ciao

La versione di Photoshop è 2021 CC 22.4.3 su Mac Os Big Sur 11.5. Ho provato sia a fare il rese che a reinstallare il programma diverse volte, ma info continua a non aprirsi.

 

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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Hi Toni,

thank you for your answer. Did you also try to uninstall via Creative Cloud Cleaner tool?

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New Here ,
Jul 30, 2021 Jul 30, 2021

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Si ho scaricato Creative Cloud Cleaner, ma non ho risolto nulla, ho disistallalato anche creative cloude e poi  reistallato tutto, ma in fo di photoshop non si apre.

E' veramente assurdo !

 

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Adobe Community Professional ,
Aug 03, 2021 Aug 03, 2021

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Hi Toni,

I am truly sorry that the suggestions I gave you were not helpful. I recommend that you contact Adobe Support by visiting this page: Adobe Customer Care

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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Hi Toni,

is there any news? Do you still need help?

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New Here ,
Aug 16, 2021 Aug 16, 2021

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LATEST

Hi,

unfortunately I'm still waiting for the Adobe technicians to find me a solution; I'm really angry, I was hoping that at least they could make me understand why it can't be solved
this problem.

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