instalación Photoshop

[Jennifer24229076dn80]

Hola, desrcargue photoshop y cuando hago doble click en la carpeta de instalación no hace nada, tengo una mac, alguien sabe porque pasa esto?

[Ranjisha Sengupta]

Hi there,

Sorry to hear about the trouble; we're here to help.

Which version of Photoshop are you trying to download?

Do you have the Adobe CC installer on your MAC? Did you try re-downloading the files? Do you see any error messages/codes? Which version of macOS are you using? 
Try out the steps and let us know the outcome.

Trash Adobe Application Manager and, if present, Adobe Creative Cloud folder from Applications > Utilities.

Click on the below link and download Adobe Application Manager and install the same :

https://helpx.adobe.com/creative-suite/kb/aam-troubleshoot-download-install.html

Once the installation process is completed, the installation box will disappear. Then, open the Application folder, locate the Adobe Application manager launch icon, double click on it, and update.

Once the update is completed, it should launch the Adobe Creative Cloud app and download Photoshop.

Hope to hear back from you soon.

Thanks,

Ranjisha

[marliton · Accepted solution]

Hola. ¿Cómo estás realizando la instalación? La forma más común de hacerlo actualmente es mediante la aplicación Creative Cloud para escritorio: https://www.adobe.com/creativecloud/desktop-app.html

[Jennifer24229076dn80]

me funciono con eso!! mil gracias!!