Internet connection required

New Here ,
Jul 29, 2022 Jul 29, 2022

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Good day all,

     I recently discovered that I needed an internet connection in order to use Photoshop. After further research I found that it requires validation every 30 days in order to continue use. I have been a customre for over 20 years and no longer use it professionally. Not being able to use my software when needed due to no internet (I live in the country) is unacceptable. I called Adobe help and was told that this is just how it is. So, as I begin my search for a replacement, I am wondering if anyone here has any recommendations.

 

TYIA

Amanda

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Adobe Community Professional ,
Jul 29, 2022 Jul 29, 2022

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Hi, there is no need for internet connection to run Photoshop it is only required once you want to activate your trial period or subscription after that it can be used offline...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Adobe Community Professional ,
Jul 29, 2022 Jul 29, 2022

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"there is no need for internet connection to run Photoshop it is only required once you want to activate your trial period or subscription after that it can be used offline"

That statement is not entirely correct, as an ACP you should be familiar with Adobe's offline grace

https://helpx.adobe.com/ie/creative-cloud/kb/internet-connection-creative-cloud-apps.html

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Adobe Community Professional ,
Jul 29, 2022 Jul 29, 2022

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The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is in good standing (that is, payment is up-to-date) when the last verification happens, the software status refreshes to run for at least 99 days offline.
https://helpx.adobe.com/creative-cloud/help/manage-apps-services-desktop.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Jul 31, 2022 Jul 31, 2022

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Well, considering the payment is drawn automatically, how could it not be in good standing. So apparently it had been more than 99 days since using PS and the time I actually needed it for something, I was unable to because my internet was down. This just seems wrong to me. I know, not your fault or problem. But it is my problem when I can't use something that I have to pay for every month. So, thanks for the info. 

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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@Amanda25445492jbyq wrote:

Well, considering the payment is drawn automatically, how could it not be in good standing. 

 


It still has to check and not all subscriptions are "drawn automatically"; you subscribe on July 31st, 2001 for a year plan. You better believe that a year and one day later (tomorrow), the activation system is going to check and you better have renewed the subsctiption because in 99 days or so, you're SOL. 


So apparently it had been more than 99 days since using PS and the time I actually needed it for something, I was unable to because my internet was down.

That's not Adobe's fault. You apparently didn't log into your ACC account between the time they allow, your net access was down; but now you know how it really works.

 

ACC should be checking your status and plan. I'm pretty sure you could go a year without using Photoshop but you'd need to have ACC active and checking any other Adobe softaware activation. Use say Lightroom Classic, PS should be good to go too. 

 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Community Professional ,
Jul 29, 2022 Jul 29, 2022

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I would recommend getting an Internet connection. Whether for good or bad, modern computing does lean heavily on connectivity.

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New Here ,
Jul 31, 2022 Jul 31, 2022

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Well that is very helpful advice except I do have internet. However, I live in the mountains, in the country and the service goes out with stormy (sometimes not stormy) weather. But thanks...

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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The verification check is very short and uses minimal data, so even (for example) temporary mobile phone tethering would be enough just for that.

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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@Lumigraphics wrote:

The verification check is very short and uses minimal data, so even (for example) temporary mobile phone tethering would be enough just for that.

 


Indeed, even doable tethered to a cell phone on 4G! 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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@Amanda25445492jbyq wrote:

as I begin my search for a replacement, I am wondering if anyone here has any recommendations.


 

My beloved aunt had the same issue in the mountains, so I can relate. One thing you can check is Photoshop Elements, which comes on disk and has a perpetual license. It can't do everything PS can do, but it's pretty good. You can get a 30-day trial to see if it works for you.

https://www.adobe.com/products/photoshop-elements/buy-elements.html

Scroll way down (past the "Buy Now" to "Start with a Free Trial")

 

~ Jane

 

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