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Invalid redemption code with cs6 reinstallation

New Here ,
Nov 10, 2021 Nov 10, 2021

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Hello! I recenty had my harddrive crash on my computer resulting in a reboot of the system and now I have to reinstall my photoshop cs6 software. It was purchased brand new several years ago and I have had to reinstall in the past when my old computer died completely but now I am being told I have an invalid redemption code. How can I go about resolving this issue so I can have the software installed once again? I already did a live chat with no resolve. Thank you for any help in advance. 

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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Hi

Photoshop CS6 has not been sold by Adobe for some years, did you register CS6 with your Adobe account, you need a serial number to install it, a redemption code can only be used once.

Are you sure it's not Photoshop Elements 6 you're referring to.

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