IP adress problem

New Here ,
Nov 24, 2021 Nov 24, 2021

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Hi, 

I was normally using Creative cloud with my school's server but recently school stop providing adobe programs so I bought photoshop for individuals. I donwload and set up the program without any problems but when I tried to open photoshop it gives me a message which says ' your machine's IP adress is not matching with the assigned machine's.' I don't know how to solve this and I already paid for one month.

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Did you try signing out of Creative Cloud and signing back in? Sounds like it might be still signed in with the school license rather than the Individual license you bought.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Yes, also I deleted all the adobe apps from my computer and download it again but it still didn't work.

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Probably need to talk to support directly for account issues: https://helpx.adobe.com/contact.html Click on the the little chat icon in the lower right of the window to start a chat: 

JeffreyTranberry_0-1637793078950.png

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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