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iPad app - Can't login with Adobe account (button not working!)

New Here ,
Jan 18, 2021 Jan 18, 2021

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Hello,

 

I installed the Adobe Photoshop app on my iPad 2 months ago, and I have been installing all the updates, but the problem is still there : on the home page, the button "Login with Adobe" doesn't work.

All the other login buttons work, but this one doesn't. I can't use the app at all because I have a paid subscription (I use it on my computer) so I'd like to use it on my iPad as well and have access to my cloud.

 

Also if I click a few times on the "button", an error message occurs and the app crashes.

 

Is there any way you can fix the app? I have no idea why it's happening and nobody else seems to have this problem.

 

I also tried uninstalling and installing the app again, but the problem is still there.

 

Thank you very much!

TOPICS
Bug, Crash or freeze, Mobile, Problem or error

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New Here ,
Jan 18, 2021 Jan 18, 2021

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I forgot to precise that when I say the button doesn't work, I mean: nothing happens! No popup, no page, no screen.

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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Hi

Since your question is about Photoshop for iPad, I have moved this from the Photoshop forum where you posted to PS for Mobile.

~ Jane

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New Here ,
Jan 18, 2021 Jan 18, 2021

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Hello,

 

I'm sorry, my bad! Thank you for this.

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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Do any of the other buttons work? (Sign in with Facebook, sign in with Google, etc)? Not asking you to actually sign in with Facebook, but just to identify whether the app is responding.

 

When I tap "Sign in with Adobe" it takes me right to the login page. If it isn't doing anything, perhaps your app is frozen? Maybe you can try to force quit and restart the app?

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New Here ,
Jan 24, 2021 Jan 24, 2021

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Yes, the other buttons all work and open new windows to login, only the Adobe button doesn't work! I can even click on "Create a new account" but not the login button...

I tried clicking and waiting a few minutes, nothing ever happens. I tried many times over the months and never got any login screen after clicking on this button, so I mean even after force quitting the app and turning off and on my iPad.

 

I'm quite desperate here, since it looks like I'm the only one it's happening to? I have an iPad 2020 10" between.

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New Here ,
Aug 17, 2021 Aug 17, 2021

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LATEST

Did you get to the bottom of this issue as the same thing is happening to me? Thanks

 

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Adobe Community Professional ,
Jan 26, 2021 Jan 26, 2021

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That's so odd. What model of iPad are you using? What version of iPadOS?  and how much space do you currently have available on it? 

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New Here ,
Jan 27, 2021 Jan 27, 2021

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Hello!

 

I have an iPad Pro 2020 11", the OS is 14.3 (I'm installing 4.4 tonight but I doubt it'll change anything).

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New Here ,
Jan 27, 2021 Jan 27, 2021

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I meant 4.3 not 14.3!

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New Here ,
Jan 27, 2021 Jan 27, 2021

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I meant the opposite, 14.3 is installed and I'm going to install 14.4, sorry

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