iPad app - Can't login with Adobe account (button not working!)

[Delphine0101]

Hello,

I installed the Adobe Photoshop app on my iPad 2 months ago, and I have been installing all the updates, but the problem is still there : on the home page, the button "Login with Adobe" doesn't work.

All the other login buttons work, but this one doesn't. I can't use the app at all because I have a paid subscription (I use it on my computer) so I'd like to use it on my iPad as well and have access to my cloud.

Also if I click a few times on the "button", an error message occurs and the app crashes.

Is there any way you can fix the app? I have no idea why it's happening and nobody else seems to have this problem.

I also tried uninstalling and installing the app again, but the problem is still there.

Thank you very much!

[Delphine0101]

I forgot to precise that when I say the button doesn't work, I mean: nothing happens! No popup, no page, no screen.

[jane-e]

Hi

Since your question is about Photoshop for iPad, I have moved this from the Photoshop forum where you posted to PS for Mobile.

~ Jane

[Delphine0101]

Hello,

I'm sorry, my bad! Thank you for this.

[Michael J. Hoffman]

Do any of the other buttons work? (Sign in with Facebook, sign in with Google, etc)? Not asking you to actually sign in with Facebook, but just to identify whether the app is responding.

When I tap "Sign in with Adobe" it takes me right to the login page. If it isn't doing anything, perhaps your app is frozen? Maybe you can try to force quit and restart the app?

[Delphine0101]

Yes, the other buttons all work and open new windows to login, only the Adobe button doesn't work! I can even click on "Create a new account" but not the login button...

I tried clicking and waiting a few minutes, nothing ever happens. I tried many times over the months and never got any login screen after clicking on this button, so I mean even after force quitting the app and turning off and on my iPad.

I'm quite desperate here, since it looks like I'm the only one it's happening to? I have an iPad 2020 10" between.

[Janine5CF4]

Did you get to the bottom of this issue as the same thing is happening to me? Thanks

[DaveJCummings]

That's so odd. What model of iPad are you using? What version of iPadOS?  and how much space do you currently have available on it? 

[Delphine0101]

Hello!

I have an iPad Pro 2020 11", the OS is 14.3 (I'm installing 4.4 tonight but I doubt it'll change anything).

[Delphine0101]

I meant 4.3 not 14.3!

[Delphine0101]

I meant the opposite, 14.3 is installed and I'm going to install 14.4, sorry

[Szu-chi22218174ucdl]

I have the same issue too! I have the new iPad and the newest IOS version. The button doesn't work on the new iPad. I wasn't able to log in with my Adobe account on the iPad (every other device is fine). There is a bug here probably with the new IOS update or the new iPad. 

[jvrhenen130494]

Same issue here, iOS 14.8.1, iPad 8th generation.

When I click the login with adobe button (all other buttons work fine) it takes me to the "Free trial version" screen, while I just want to login with my Adobe Account

[jvrhenen130494]

It worked after logging out in Adobe Fresco on the same iPad, remove Photoshop app, reinstall Photoshop, then I got the proper login screen.

(and if you get the free trial screen, there is a dark link in the upper right corner which says sign out)

[Hans22057113b83w]

I actually had the same issue and this worked for me: Turns out that I had a company issued Adobe Acrobat DC copy on my ipad that wasn't licensed for any of the other apps. When I signed out of that account, I could log in with my personal account again across all the other apps. It is apparently not possible to have two Adobe accounts for different apps running at the same time.