issues opening files on v23

Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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The first file I try to open with v23 looks like horizontal lines, like in the picture below:

ps2.jpg

 

This happens for all the file formats I've tried: png, jpg, tif.

 

I had no issue at all with the same files on v22.5.2. Below v22.5.2 opening the same image:

ps22.jpg


Anybody has any idea why this is happening ?
(v23.0, Win10, i7 5500U,16gb RAM.)

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correct answers 1 Correct answer

Community Beginner , Nov 27, 2021 Nov 27, 2021
Any update ?

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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Thank you Jeffrey, your solution fixed my problem!

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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This is a workaround and does not address the error, it might be an error with the drivers of your video card / GPU.

If you would like more insight ...  in Photoshop, select Help > System Info.

  1. In the System Info dialog, click Copy.
  2. Attach or copy the info here to this thread.

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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There you go.

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Community Beginner ,
Nov 27, 2021 Nov 27, 2021

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Any update ?

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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@Suby81 , your GPUs are on the old side and use APIs that are unstable (certainly to be not working in the near future). That workaround you are using is dropping Photoshop back to the old ways of handling the GPU, but both major operating system venders are actively promoting either DirectX or Metal, to the detriment of the former 'shared' GPU APIS.

 

Put another way, it's time for new hardware. The Radeon GPU you have is about 1/4 as fast as it needs to be to run Photoshop (should be a score of 2000 or better here: https://www.videocardbenchmark.net/directCompute.html), and things will only get worse from here on out.

 

Photoshop 22.2 from last year runs using the older GPU APIs, and you could use that version as long as it makes sense, but the newer features that come with more recent versions of Photoshop are going to demand more GPU resources than that system can handle.

 

 

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