Issues w/ Creative cloud desktop - no programs start... .dll issues?

New Here ,
Feb 18, 2022 Feb 18, 2022

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I've got Adobe Creative Cloud Desktop. Everything used to work fine until today. I tried to open photoshop and get 'unable to find .dll' error - try reinstalling the program to fix. So I did that...complete uninstall...complete reinstall and still nothing. Program seems to hang after clicking open. So I tried reverting to v23 of photoshop, and I get the same result...only this time if I open photoshop directly (w/o using CCD), I get the dll error again: 

Jeff23226607v16v_0-1645195977361.png

None of the other adobe programs seem to work either. I've used after effects without issue in the past, and I'm getting the same error as above whenever I try to open it directly...

This is getting very frustrating, as even over a fast internet connection, adobe isn't known for small program file sizes, so each change takes 15 minutes to swap versions...

 

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Adobe Community Professional , Feb 18, 2022 Feb 18, 2022
Hi Try installing this from Microsoft https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 Scroll down and select the x64 version If that doesn't help try using the Adobe cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Community Professional ,
Feb 18, 2022 Feb 18, 2022

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Hi

Try installing this from Microsoft

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Scroll down and select the x64 version

If that doesn't help try using the Adobe cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Feb 18, 2022 Feb 18, 2022

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Studio update fixed it. Thanks Ged! Saved me a bunch of time! 🙂 

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Adobe Community Professional ,
Feb 18, 2022 Feb 18, 2022

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You're welcome 🙂

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