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je n'arrive pas à utiliser 2 logiciels parmi mes 7 logiciels téléchargés

Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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Bonjour à vous.

J'ai besoin d'aide.

Je n'arrive pas depuis 3 semaines à utiliser mes app Pr & Ps, et vous avez en PJ le message qui s'affiche.

Ce pendant, j'arrive à utiliser Ai, Au, Me... et bien d'autres. 

Que faire ?

Capture d’écran 2022-12-27 à 11.26.48.png

 

Cordialement

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correct answers 1 Correct answer

Community Expert , Dec 27, 2022 Dec 27, 2022

https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

This page deals directly with the error 205 you are showing from your first post.

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LEGEND ,
Dec 27, 2022 Dec 27, 2022

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Start by referring to this:

 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

 

Anything more will require proper system information and possibly the install logs:

 

Troubleshoot Adobe Creative Cloud install issues with log files

 

Mylenium

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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Merci  beaucoup Mylenium mais je l'avais déjà essayé et... 

J'utilise un macOS Ventura 13.1 avec la Puce Apple M1 pro et c'est galère parce que le problème persiste.

 

Cordialement

 

Nevyl-Anj

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Have you checked for Graphics card driver updates? What graphics card do you have installed?

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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Bonjour

J'utilise un macOS Ventura 13.1 avec la Puce Apple M1 pro et c'est galère parce que le problème persiste.

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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I would try uninstalling your Adobe applications and reinstalling clean versions using the CC Cleaner Tool and Desktop application:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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J'essaie et je vous reviens. 

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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Toujours rien 🤦🏾‍:male_sign:

Merci pour votre appui.

 

Cordialement.

Nevyl-Anj

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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LATEST

https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

This page deals directly with the error 205 you are showing from your first post.

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