JPG; PSD; PNG lässt sich nicht mehr öffnen seit 23.4.1 und Monterey 12.4. Update

New Here ,
Jul 17, 2022 Jul 17, 2022

Copy link to clipboard

Copied

Seit dem Monterey Update 12.4. lassen sich JPG, PSD und andere Datentypen nicht mehr öffnen.

Siehe Screenshot anbei...

 

Bitte um schnelle Hilfe – Danke.

 

TOPICS
macOS

Views

62

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out. We're sorry for the trouble with Photoshop. We're here to help.

Could you please share the version of Photoshop you are working on from Help > About Photoshop?

Does this happen with a specific series of JPEG or PNG images? Stored in a particular location or drive? Where are the documents stored, internal drive or an external drive?

 

Have you tried any troubleshooting steps?

 

Please ensure Photoshop has the required disk access & permissions: https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-learn-how-to-give-full-dis...

 

Let us know how it goes from here,

Thanks!
Sameer K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Hello SameerK,

Thank you for your feedback signal.
My PS version is 23.4.1

Our documents are stored in a Dropbox and were used daily as templates.
Unfortunately, we keep having the problem that PSD files cannot be opened.
These are not all files. Sometimes they open, sometimes not?!

Here are my troubleshooting steps:
- PS update
- Uninstall iCloud - or repair
-PS uninstalled
- Restart the system Mac Osx Monterey 12.4
- PS installed

Hard disk access is granted, PS opens other JPG`s, PNG`s and PSD`s from the Dropbox.

Just saw that there is a new PS update now: 23.4.2
I will update directly and report whether the error could be fixed.

 

Thanks and Greetings,
StephanBildschirmfoto 2022-07-20 um 13.19.33.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Dont open files directly from Dropbox or disable auto syncing. Dropbox is preventing them from refreshing permissions. Drag local then open and they will work.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

Hello Kevin,

since the update 23.04.2 it's possible again directly from the Dropbox.

Greetings, Stephan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

LATEST

Hi Kevin, since the PS Update 23.4.2 it's possible again directly from the Dropbox.

Greetings, Stephan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

Go to Apple System Preferences/Security and Privacy. Add Photoshop to Full Disk Access list and make sure it is checked. Quit and relaunch PS.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines