Keine Anmeldung möglich

New Here ,
Jul 13, 2022 Jul 13, 2022

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Ich bekomme, wenn ich Photoshop öffnen will (habe ein Abo) die Meldung: Deine Adobe-Seriennummer ist abgelaufen oder ungültig. Mein Abo ist bezahlt. Ich habe irgendwo gelesen, dass die Mindestanforderung ans System 10.15 ist - ich habe Sierra 10.12.8 und bin auf dem neuesten Stand. Was kann ich tun?

Ich hatte diese Frage bereits vor Wochen gestellt, aber keine Antwort bekommen...

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Adobe Community Professional ,
Jul 13, 2022 Jul 13, 2022

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Hi

What exact version of Photoshop are you trying to open, the Creative Cloud versions do not require a serial number, also the most recent version requires macOS Catalina (version 10.15) or later.

https://helpx.adobe.com/ie/photoshop/system-requirements.html

Edit: the last version of Photoshop compatible with macOS version 10.12 (Sierra) was 2019

https://helpx.adobe.com/ie/photoshop/system-requirements/2019.html

 

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Hi Ged,

Thanks for your answer - this is what I had feared. I have a subscription of Photoshop, so would have the current version.

What can I do to use? I'm paying for it every month...

Is it possible to update from 10.12 to 10.15? The system tells me there are no updates.

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