keyboard commands stopped working - spacebar and hand tool don't work

New Here ,
Jan 30, 2020 Jan 30, 2020

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For the last few weeks I have had issues with my keyboard commands not working - hand tool / spacebar was the most frustrating. If this is happeneing to you and you have WEBROOT this might be the issue. At the top right hand corner of you screen menu, click the green W icon, make sure you have "Pause secure keyboard entry" checked. If it is not checked then you could be missing some keyboard command functions. 

 

The culprit was Webroot for me: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solutionid=1369

 

This solution addresses Webroot SecureAnywhere for Mac OS X 10.7 and higher

Due to the unique way in which keyboard shortcuts work on the Mac OS, the secure keyboard entry feature may prohibit shortcut functions in a variety of applications. This includes, but is not limited to, Adobe Creative Suite Products, Macro applications, or some built in features that are triggered by key combinations—such as Dictation and Speech.
 
This can be resolved by clicking the Webroot icon located on the top right of the menu bar, then clicking Pause Secure Keyboard Entry.

 

Once activated, you will see a checkmark next to the menu option. While this is selected, Webroot SecureAnywhere will not secure keystrokes against keylogging software, though it will still be actively protecting you against infections. It is important to ensure that this function is enabled when browsing the internet—particularly on secure sites that require a username and password.

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Adobe Employee ,
Jan 30, 2020 Jan 30, 2020

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Hi Wendy,

Thanks for sharing the useful information on the community, please mention the version of Photoshop you're working on.

Regards,
Sahil

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New Here ,
Sep 12, 2022 Sep 12, 2022

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Thank you so much! I was pulling my hair out and this fixed it. 

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