La descarga de los filtros neuronales "no está disponible" para descargar

Community Beginner ,
Jan 18, 2022 Jan 18, 2022

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  1. Versión de la aplicación 23.1.0
  2. Windows 10 Pro Versión 21H2
  3. Cuento con la licencia para fotografos que ofrece photoshop, que me ha venido muy bien y sin inconvenientes hasta estos días que, al intentar utilizar cualquiera de los filtros neuronales y pinchar donde dice descargar, la aplicación me responde con un mensaje "filtro no está disponible".
    ¿Que puedo hacer para tenerlos disponibles para usar?
  4. Captura de pantalla 2022-01-18 141729.png

 

 

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correct answers 1 Correct answer

Adobe Employee , Jan 27, 2022 Jan 27, 2022

Sounds like a permissions issue even creating a folder to download to. Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

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Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

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Is Photoshop up to date to 23.1.1?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Jan 20, 2022 Jan 20, 2022

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Yes it is, photoshop is up date to 23.1.1. but still not working

 

 

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Adobe Employee ,
Jan 26, 2022 Jan 26, 2022

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Try the steps here: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html 

 

Quit Photoshop, delete or rename the following folder, Start Photoshop and try again:

  • WindowsC:\Users\[username]\AppData\Roaming\Adobe\UXP\
    PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData
  • Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
    PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Jan 27, 2022 Jan 27, 2022

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Hi Jeffrey
The path: C:\Users\...\22\Internal does not exist

PedroGonzlez_0-1643308182451.png

 

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New Here ,
Jul 12, 2022 Jul 12, 2022

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hola copia a la carpeta 22 la carpeta internal que se encuentra en la carpeta 23. de nada

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Adobe Employee ,
Jan 27, 2022 Jan 27, 2022

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Sounds like a permissions issue even creating a folder to download to. Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 29, 2022 Apr 29, 2022

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Hola solo quiero preguntarte si ya pudiste descargar los filtros, ya que a mi me pasa lo mismo. Eh visto muchos tutoriales pero no logro

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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Hola Ruben. Recien veo tu comentario, pero, al menos en mi caso, eran problemas de autorización en la carpeta. Te sugiero vayas a la respuesta de Jeffrey Tranberry, que marqué como respuesta correcta y con la que solventé mi problema con los filtros. Saludos

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New Here ,
Jul 20, 2022 Jul 20, 2022

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Lo resolví con lo de los permisos, pero no hice cuenta de administrador nueva sino que desactive los permisos de solo lectura para la carpeta C:\Users\[username]\AppData\Roaming\Adobe\UXP\PluginsStorage consediendole permisos de escritura y ya me dejó guardar los filtros. Clic derecho en la carpeta y desactivalo, guarda los cambios y abre de nuvo Photoshop para poder descargar los filtros.

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New Here ,
Aug 27, 2022 Aug 27, 2022

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Gracias por tu ayuda paconaranjo, me sirvio mucho tu ayuda

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