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Last update photoshop opens but won't work

New Here ,
Aug 05, 2023 Aug 05, 2023

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Updated photoshop now the program opens but won't open any files, nor will it create a new board, and also won't close on its own. I have to use the task manager to force the close. I can't find any questions about this to help. 

All Windows updates done - Windows 11 Pro

Nvidia Studio drivers are up to date

GPU compatibility check all green

 

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Adobe
Community Expert ,
Aug 06, 2023 Aug 06, 2023

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@Penny Elmore try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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Community Expert ,
Aug 10, 2023 Aug 10, 2023

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Hi @Penny Elmore Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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Explorer ,
Aug 10, 2023 Aug 10, 2023

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I am having this same problem. I can't open anything in ACR, whether I try through PS or Bridge. The application opens partially and then freezes. This is ridiculous. 

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