Latest Update crashing every view minutes

Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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Automatic update happened and ever since PS has been freezing and having various issues every few minutes. I have to open in task manager and shut down every single time! Is there a fix or can I roll back to the previous update? I can't get anything done.

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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@heathera15810012 

 

Yes, you can roll back to the previous update using the Creative Cloud app. 

 

Are you getting crash reports? If so, be sure to report them with your email address. Is there a specific task that causes the crash?

 

Jane

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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When Photoshop crashes, the first thing to try is resetting your preferences. 

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

Might fix the issue. Let us know. 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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What version do you have installed? I would suggest making sure you have the latest update installed (23.3.1). 23.3 had some issues with compositing that affected the canvas drawing, perfomance and stability that are now fixed.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 21, 2022 Apr 21, 2022

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Same issue as above as soon as I updated on CC. Freezing on me constantly, multiple functions/items are causing it to crash 

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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No crash reports, it just stops responding, it loses the frames/windows, things disappear such as the menu, can't save even though it acts like it does... I gave up and reinstalled the previous version, no problems since doing that.

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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It's the latest update causing all the problems. I rolled it back. Won't update again til the next one maybe.

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