Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Levels adjustment layer freezing save

New Here ,
Jul 21, 2021 Jul 21, 2021

Copy link to clipboard

Copied

I have a file that isn't very large (>20MB), and it is working and saving just fine. But whenever I add a new levels adjustment layer, it freezes when saving. If I try to save after adding the levels adjustment layer, the "saving" progress bar stops at 0%.

Furthermore, if I try to close Photoshop at this point, it prevents me from saving because it says "Photoshop is saving in the background and will close when finished" but it never saves. I keep having to open the task manager and force quit Photoshop, but the same problem keeps happening even on the recovered files.

Now I'm afraid to add levels adjustments layers, which is a bit problematic.

TOPICS
Windows

Views

33

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

Copy link to clipboard

Copied

LATEST

Hi,

 

We're sorry about the trouble with Photoshop while trying to save the files. Would you mind telling us the exact version of Photoshop you're using? You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

You can also try optimizing the preferences of Photoshop using the steps using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines