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M: Photoshop 21.1.3 freezes when using Adjustments on macOS (Rulers enabled)

Community Beginner ,
May 20, 2020 May 20, 2020

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Hi!

I thought that the problem when using intensity/contrast in adjustments (it is extremly slow to the point I think the computer freezes) was solved by restoring preferences and restoring warning messages, but as it turns out the problem is still there! Turning of the graphic card processor helps maybe a little (one or two times) but then there are other issues such as I can't use the filter "lightning effects". The problem is there wether I work on a big or small file. The only thing I can upgrade on the computer is to the OS Catalina.

Computer :  OS Mojave 10.14.6, iMac (Retina 5K, 27, 2019), processor Intel Core i9, 32 GB DDR4 Ram, 

Radeon Pro 580X 8GB.

Please need help!

/Jan

 

 

{Moderator note: PS-48654

Thread title edited}

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correct answers 3 Correct answers

Adobe Employee , May 21, 2020 May 21, 2020
Hi all,
 
Apologies for the frustrating freeze with some Photoshop adjustments: We've added this issue to Photoshop's known issues documentation.
 
The current workarounds that we’re aware of are:
  • Disable Rulers (CMD+R on Mac, Ctrl+R on Win), or
  • Move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.
Let us know how this goes.

We have been able to reproduce the freeze internally and the engineering team is currently investigating a fix.
Stay tuned to
...

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Adobe Employee , Jun 16, 2020 Jun 16, 2020

Hi All,

 

We are happy to announce the release of  Photoshop 21.2.

 

This update includes the fix for Photoshop 21.1.3: Hue Saturation dialog not responsive

 

Here's a list of fixed issues in this release: Bug fixes

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,
Mohit

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Community Beginner , Jun 16, 2020 Jun 16, 2020
ADOBE released an upgrade today that fixed this problem. I tested it and it works fine.

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replies 152 Replies 152
Explorer ,
Feb 21, 2022 Feb 21, 2022

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I updated my Machine to Windows 11 Pro recently.

Otherwise I'm not sure what kind of system infos are relevant.

CPU is an AMD Ryzen 9 5950x (had an Intel CPU before ...)

RAM: 64 GB (which is about twice as much than I had before)

GPU: 2070 Super

and lots of HDD space.

 

Using a Wacom Pen as well (with current driver), but not actively while trying to use that hue/saturation slider.

 

I'll see if a pref reset helps but don't really believe it will.

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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Hi, I meant from within photoshop: help/system info...

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Explorer ,
Feb 23, 2022 Feb 23, 2022

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Ah sorry, there it is.

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