M1 Macbook Photoshop random freezing

New Here ,
Apr 14, 2022 Apr 14, 2022

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Hi there, I purchased the new MacBook Pro 16 with the M1 Max chip in it. I'm a digital artist who uses drawing tablets and photoshop together regularly. Since moving to this new laptop I have run into a regular problem.


Periodically, photoshop will stop working and be inoperable. The Mac loading symbol will replace my cursor and I will have no other choice but to force quit and always lose progress in my work.

 

I use huion drawing tablets and if you need any more information please let me know.

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers macOS version?

 

Please ensure that Photoshop has the necessary permissions on the Mac using the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

Along with Photoshop, also try adding the tablet drivers to Accessibility.

You can also check out: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

 

Let us know if it helps!

Regards,

Nikunj

 

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