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MAC BigSur Photoshop's not working properly "Photoshop could not complete your request because.."

New Here ,
Nov 14, 2021 Nov 14, 2021

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Hello.

 

I just run photoshop and click "preference" I meet an error message infinetly

 

 "Photoshop could not complete your request because of a program error"

 

Even I open a new file or click help menu, I can see this horor message.

How can I resolve my problem?

 

I install the newest cloud photoshop version and I'm using Big sur in my macbook pro(2015 mid).

I have enough 2G ram with external video card.

 

Somebody help me?

 

 

 

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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