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(Mac) Error 41 Installer was unable to access a critical file/directory 41

New Here ,
Aug 26, 2023 Aug 26, 2023

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Unfortunately I did an impulsive rudimentary uninstall of Photoshop by dragging all files to trash and hitting "Empty." Now I have a ghost "Adobe Photoshop CC 2019" that I can't get rid of. I had to re- download the 2019 version 20 installer but I get error 41.

endit_0-1693113306132.png

endit_1-1693113477512.png

 

Any ideas of how to download this old verison correctly?

 

 

 

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correct answers 1 Correct answer

New Here , Aug 26, 2023 Aug 26, 2023

Fixed! Thanks to customer support.

 

The cleaner tool allowed me to delete the ghost photoshop 2019. Now I can uninstall creative cloud 🙂 

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Fixed! Thanks to customer support.

 

The cleaner tool allowed me to delete the ghost photoshop 2019. Now I can uninstall creative cloud 🙂 

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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Here's a link to the Creative Cloud Cleaner Tool, for anyone else who needs it:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

1. Uninstall your Adobe apps.

2. Download & run the Cleaner tool linked above.

3. Reboot.

4. Reinstall your Adobe apps.

 

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