(mac) Everytime I install Photoshop Beta and delete it, my hard drive loses about 4GB.

[Rd5E28]

How do I manually delete whatever files are taking up space? Is there another way to resolve this lost hard drive space? Mac Sonoma 14.6.1 

[Noel Orridge]

HI @Rd5E28, Thank you for reaching out and welcome to the community!

Please share more details, such as: Did you use the Creative Cloud Desktop application for the uninstallation? If so, did you click remove when it asked you whether to keep the preferences? 

I'd suggest using the Creative Cloud Cleaner tool for a thorough uninstallation next time. Please refer to this Helpx article for steps and more information: Use the Creative Cloud Cleaner tool to solve installation problems.

Cheers!

[Rd5E28]

Here's the order of things that happened. All done within creative cloud app.

1. Photoshop Beta kept telling me I needed to update so I did but it failed. I hit retry and it worked but there were 4GB less than expected. I used creative cloud app to remove photoshop beta and it went back up to expected free space of 49GB.

2. I reinstalled Beta but it took 12GB off my hard drive which doesn't make sense since the app says 6GB in the applications folder. I removed it but now I was at 45GB. I reinstalled again hoping it would fix the issue but I wound up deleting again and it dropped to 41GB.

If I run the cleaner tool will it give me back this space?

[Noel Orridge]

Hi @Rd5E28, Thanks for sharing more details — really appreciate it!

To clarify, the Adobe Cleaner Tool is designed to go beyond a regular uninstallation. It performs a deep and thorough cleanup of Adobe software components and related files from your system. This can be especially helpful when you're facing issues like:

• Conflicting or leftover files
• Permission Issues
• Corrupted or incomplete installations

If an Adobe app like Photoshop, Illustrator, Premiere Pro, or Lightroom Classic isn't installing, updating, or uninstalling properly, it often leaves behind broken or residual files. That's where the Cleaner Tool steps in — it helps clear out those remnants so you can start fresh.

I'd suggest running it once. Please let us know how it goes!

Cheers!

[Rd5E28]

I ran the cleaner tool and this did not resolve the issue. As I can't be the first person this has happened to please just tell me where I can manually find these files that failed to auto delete. It's at least 8GB that I know of. They must be two roughly 4GB sized files or folders hidden somewhere. Can you give me a possible name for the files or folders? I want to keep using Photoshop but I can't if it's going to keep stealing hard drive space.

[Rd5E28]

I ran the cleaner tool but I just found an adobe folder in Library/Application Support with 4.22GB. Why is this still on my computer? What is the point of the cleaner tool if it doesn't clean out the relevant adobe files?