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Mac OS Catalina Photoshop 22.1.0 will not open New file

Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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I launch Photoshop and press File > New

Nothing happens at all.

File > Open and File > Open Recent behave as expected.

 

This started happening abruptly while I was using Photoshop 21. I have no idea what caused this fault.

 

I tried deleting the preference files. This made no difference. I discovered that CreativeCloud was showing a blank screen. I disinstalled CreativeCloud and reinstalled it. It then offered to update Photoshop to 22.1, which I did, updating CameraRaw at the same time. 

 

Photoshop 22.1 is still not responding in any way to File > New.

 

Mac OS Catalina 10.15.7

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correct answers 1 Correct answer

Community Beginner , Dec 19, 2020 Dec 19, 2020

Resolved the problem by a bodge:

[Note how your preferences are set in Preferences]

Close Photoshop

Windows - navigate to C:\Program Files\Common Files\Adobe\UXP

MacOS - navigate to Macintosh HD/Library/Application Support/Adobe/UXP

Then rename the UXP folder to ~UXP.

Open Photoshop [and reset the Preferences to what you want]

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Community Beginner ,
Dec 19, 2020 Dec 19, 2020

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More issues with this problem:

 

1. On starting Photoshop, it did not show the intro screen or the usual presentation screen but went straight to a blank rectangle.

2. It would not show the Save File As dialogue.

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Community Beginner ,
Dec 19, 2020 Dec 19, 2020

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Resolved the problem by a bodge:

[Note how your preferences are set in Preferences]

Close Photoshop

Windows - navigate to C:\Program Files\Common Files\Adobe\UXP

MacOS - navigate to Macintosh HD/Library/Application Support/Adobe/UXP

Then rename the UXP folder to ~UXP.

Open Photoshop [and reset the Preferences to what you want]

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Community Beginner ,
May 03, 2021 May 03, 2021

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Didnt work for me I'm afraid!

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New Here ,
Jun 23, 2023 Jun 23, 2023

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Thank you! I have been trying so many options and this worked. Note for anyone else in the future who is also having this problem, I read that one option was to change the scratch disk. After finally accessing Preferences (through the above recommendation), I was able to easily change my scratch disk. 

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Problem resolved! Thank you.

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New Here ,
Apr 30, 2024 Apr 30, 2024

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I have mac os catalina ver 10.15.7 and photoshop dont open

 

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