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MacBook Pro 2021. upgraded to 22 and now images are always opening hidden by grey.

Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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i use the new macbook pro 2021. ive been using photoshop for about 20 years. dont understand 1/2 of it but can whiz easily editing images, etc. i uninstalled and reinstalled photoshop today because when i upgraded to 22 the images all now open as grey. i can wiggle/move them on the monitor to be seen but its a pain. i can see the images ok in full screen with toolbar but go back grey on standard screen mode. i cannot see what to do to stop this. is it me or the software? 

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Bug, Mac, Problem or error

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correct answers 1 Correct answer

Adobe Community Professional , Dec 22, 2020 Dec 22, 2020
Go to preferences/performance and turn off "Use Graphics Processor". Restart Photoshop - does the issue persist? If not, what OS are you on? Catalina/Big Sur and do you have more than one monitor connected to your laptop?

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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today, ive just spent a few hours EXTRA on a village newsletter because of this problem. ive to be on full screen to see the image and edit on multi-layers,  and on standard screen to see the tabs to close them. opening images, sizing and adding to the doc is a bleeping pain. please, whats changed when i upgraded to photoshop 21.1.0 and how do i sort it.

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Community Beginner ,
Dec 22, 2020 Dec 22, 2020

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i still have the problem. every image i view in standard screen mode is just solid grey. its a pain. please help.

 

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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Go to preferences/performance and turn off "Use Graphics Processor". Restart Photoshop - does the issue persist?

If not, what OS are you on? Catalina/Big Sur and do you have more than one monitor connected to your laptop?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Dec 22, 2020 Dec 22, 2020

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thank you so much....🥰🥰🥰🥰 i am 69 and love my photoshop. ive had a few problems over the years and usually sort it out. this one stumped me. thank you so much for helping. merry xmas.

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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Same to you and yours!

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Sep 03, 2021 Sep 03, 2021

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I am on Mojave 10.14.6 and have this problem consistently in PS 22.2. Whene ver I open a file, the screen is off screen, or partially renderes the lower at at teh top of teh screem. I have turned off Use Graphics Processor as instreucted with no better results. What is wrong? PS CC  20.0.10 is fine.

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Adobe Employee ,
Sep 03, 2021 Sep 03, 2021

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Do you have a screenshot of your entire screen to show the problem?

 

Have you tried updating to 22.5?

 

Try restoring your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Senior Product Manager - Customer Advocacy - Digital Imaging

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