MacOS : Plusieurs comptes ?

New Here ,
Apr 20, 2022 Apr 20, 2022

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Bonjour,

J'utilise Photoshop depuis le mois de septembre dernier sans problèmes. Aujourd'hui, après avoir été lancé, photoshop me demande de me connecter soit via mon compte, soit via google, soit via un compte apple etc. J'ai choisi, machinalement, de me connecter via un compte google, alors que j'aurais du utiliser mes identifiants adobe. Maintenant, photoshop me demande de commencer une période d'essai de 7 jours, d'acheter photoshop, ou de quitter photoshop. Je ne vois aucun endroit où je peux me reconnecter sur le bon compte. Et quand j'éteins mon ordi et le rallume, il ne me demande plus de me reconnecter. Il considère que c'est le compte google. Du coup, il me demande encore d'acheter photoshop. Pourriez-vous comment je peux me reconnecter sur le bon compte ?
Merci d'avance

A.H.

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correct answers 1 Correct answer

Adobe Community Professional , Apr 20, 2022 Apr 20, 2022
Try opening Creative Cloud desktop app and log out from there. Then, log back in using your adobe ID. Then, try launching Photoshop from CC app.

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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Hi, easy solution is close all things open an adobe account it self and try to change your password and log in again...regards

 

or 

 

if the problem still exists then ask the support to help you.

 

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html#:~:text=Try%20signing%20in....)

Ali Sajjad / Graphic Design Trainer / Freelancer

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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Try opening Creative Cloud desktop app and log out from there. Then, log back in using your adobe ID.

Then, try launching Photoshop from CC app.

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Apr 21, 2022 Apr 21, 2022

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Good morning lambiloon and MarekMularczyk,

Thank you very much for your help. Everything is working fine now.

Regards

A.H.

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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I'm glad it's working for you 🙂

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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