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Menu bar missing in Photoshop 21.0.2

Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Hi folks, 

I am using Windows 10 and the latest versions of Photoshop ( 21.0.1 and 21.0.2) are missing the top menu bar. The older versions ( 20.0.7 and 20.0.8) are fine.

Any suggestions?

Steve

capture-20191211-083145.png

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Bug, Problem or error, Windows

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Adobe Community Professional ,
Dec 10, 2019 Dec 10, 2019

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Suggestion #1
Try resetting the Photoshop preferences.
https://helpx.adobe.com/au/photoshop/using/preferences.html
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

 

Suggestion #2
I think you are referring to a missing Menu bar but could it be the Options bar that you are missing (Window > Options)

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Adobe Employee ,
Dec 10, 2019 Dec 10, 2019

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Hi Steve,

 

That's not a usual experience with Photoshop 21.0.2 version as menu bar is missing from the app interface.

 

I'd recommend that you check the current view in Photoshop you're in. Try the options below:

 

  • Click on window then workspace then you'll see the word Photography click on it
  • Try pressing the F key. You probably pressed it by mistake at some point, which would put you into one of the Full Screen modes.

 

Let us know howit goes.

 

Thanks,

Akash

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Adobe Community Professional ,
Dec 10, 2019 Dec 10, 2019

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Look in the Windows Device Manager under Display adapters, and see if you have more than one adapter active. If so, and one of them is "Intel" something, disable that.

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Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Hi Guys,

Thanks for the suggestions, but they didn't work.

No...it is the menu bar...not options. Check screenshot below.

If I move my mouse up to where, say, the "edit" menu is and click....the edit drop-down list appears...but not the word "Edit" at the top. It is as if the text is the same color as the menu bar background.

I'm definitely in "Photography" profile too...as it is selectable by an icon in the top right.

 

Steve

 

capture-20191211-150845.png

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New Here ,
Dec 12, 2019 Dec 12, 2019

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I have exactly the same problem, it started with the new version. ps 2019 was as perfect as previous versions

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Explorer ,
Dec 26, 2020 Dec 26, 2020

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I have exactly same problem - as other have stated this started with 2020 - wasnt a problem in 2019 - the menubar items flicker and disappear and reappear when you hoover your mouse over the menubar. This behavvior has been consistent on all versions og windows starting from 2020 and has been observerved on several workstations running 1903 to 20H2 - this is with updated nvdia studio drivers and RTX cards 

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Explorer ,
Dec 26, 2020 Dec 26, 2020

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I have exactly same problem - as other have stated this started with 2020 - wasnt a problem in 2019 - the menubar items flicker and disappear and reappear when you hoover your mouse over the menubar. This behavvior has been consistent on all versions og windows starting from 2020 and has been observerved on several workstations running 1903 to 20H2 - this is with updated nvdia studio drivers and RTX cards 

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Adobe Community Professional ,
Dec 26, 2020 Dec 26, 2020

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You mentioned updated drivers. I once had some very odd behaviour within Adobe programs that I eventually solved by reverting the Wacom tablet driver to an earlier version. This likely isn't directly related to your issue but it could be a factor to consider.

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New Here ,
Apr 11, 2021 Apr 11, 2021

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Hi Michael, 

 

Did you manage to resolve this problem by any chance? 

I have the same issue with my PS 2020. 

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Explorer ,
Apr 15, 2021 Apr 15, 2021

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No - clearly something has changed in the way the app is drawing the UI and especially the menus. Flickering and lagging menus is consistent across the board. Only solution seems to downgrade. We keep at least the four previous  pointreleases of PS installed at any given time on all systems for the same reason. Changing GPU settings  and disabling GPU acceleration entirely doesnt affect this issue. Neither does disallowing internet access. This is clearly related to the way the UI is being drawn and only Adobe knows what hase been changede in that regard. 

 

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New Here ,
Apr 15, 2021 Apr 15, 2021

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I have the same issue. I am still using 2019 version becuase both 2020 & 2021 have this issue. I have scoured google and forums. uninstalled and reinstalled, tried tricks and nothing has worked. so weird

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New Here ,
Apr 30, 2021 Apr 30, 2021

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If you're using a Mac, the menu is in the top banner on your screen.

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Thank you! Took me forever to figure out. 

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Community Beginner ,
Aug 01, 2021 Aug 01, 2021

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On MacOS, the Photoshop menu bar isn't displayed within the Photoshop window - instead, the MacOS puts the menu bar at the top of the entire screen, above the Photoshop window. Try looking there instead.

 

Photoshop-Menu-MacOS.gif

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New Here ,
Aug 14, 2021 Aug 14, 2021

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I am having this same problem. Has anybody been able to come up with a solution?

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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Yes! 12 1/2 hours trying to get it to work, after I installed it yesterday! I unistalled it, then re-installed it, but still no Menu bar! I contacted Adobe Chat room and some guy wanted to work on my laptop remotely. I gave him permission because I was so desperate. He was in there for an hour, updated Microsoft security, uninstalled and re-installed it, and who knows what else he did, then restarted it and he disappeared!  And still no Menu bar! I'm just uninstalling it for the 3rd time, now..... Any ideas anyone?

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Did you solve this?

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Please share your OS display settings, pixel resolution, DPI etc.  Any information that you can so the team can dig into this and see what might be happening.

Thank you,

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Hi Cory! Thankyou for answering, - and so quickly, too! Sorry, I have no idea what you just asked me..... I've had 2 Adobe technicians (I assume) from the help chat, work on this remotely, and it still hasn't need resolved. If you could tell me how to do what you suggested, that would be great.

 

I've been looking into my system on my desktop, to see if it's compatible with Photoshop, and one part says system 7, another part system 8. - I thought it was system 10!

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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Hi, in Photoshop,  do CTRL+F, then type "System info" copy everything, then paste it to a .txt document that you attach here.

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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Hi. Thankyou for your instructions. I've just done all that (I think), but I don't know how to attach it here. The document I used is 'enclipper'. Is that one the correct one to use? I've no idea. - I saved it, but my desktop is pretending it doesn't know what file I'm talking about.

Kind regards.

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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LATEST

Just use textedit on s Mac, or notepad on a pc, save a file as .txt.

 

you can then use the browse files to add to add it here...

 

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