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Mockup Files don't work on 2024

Explorer ,
Jun 06, 2024 Jun 06, 2024

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The Screen is all grey when i open a mockup file. 

I tried.   Photoshop settings/Technology Preview and check "Disable Native Canvas" and restart PS.

But its not working!

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Community Expert ,
Jun 06, 2024 Jun 06, 2024

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@Merve31765670sw3r did you download the file from Adobe stock and if so can you post a link to the download so that we can test

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Explorer ,
Jun 14, 2024 Jun 14, 2024

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I have dowloaded from creatsy , i solved the problem before but now on 2024 its not working (same solition)

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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@Merve31765670sw3r can you post a screenshot of the Photoshop interface to highlight the issue, without access to the actual file it's hard to help, have you tried contacting https://creatsy.com/contact

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Community Expert ,
Jun 06, 2024 Jun 06, 2024

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@Merve31765670sw3r 

 

You reported the same issue for Photoshop 2023 ten months ago. Is it the same file?

 

Jane

 

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Explorer ,
Jun 21, 2024 Jun 21, 2024

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Nop, all mockups i have downloaded before are same 

bbut we tried on pc it works , on mac it doesn't work 

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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The only solution that comes to mind is to try resetting preferences. This can resolve many unusual issues in Photoshop.

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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@Merve31765670sw3r 

 

If these are templates from Adobe Stock, can you post a link or even just the number so we can take a look?

 

Jane

 

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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@jane-e she mentioned "I have downloaded from creatsy" in a previous post

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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LATEST

Thanks @Ged_Traynor !

 

@Merve31765670sw3r 

 

This mockup uses 3D, which has been removed from Photoshop due to incompatibility with newer operating systems.

https://creatsy.com/1681940821-luxury-bedroom-bedding-mockup-set-with-flanged-pillows

 

You can install PS 22.2 from the Creative Cloud app along with the current version. It's the last version with stable 3D.

Details here: https://helpx.adobe.com/photoshop/kb/3d-faq.html

 

 

janee_0-1718965159715.png

 

Jane

 

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Explorer ,
Jun 21, 2024 Jun 21, 2024

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New Here ,
Jun 17, 2024 Jun 17, 2024

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Hi ive been having the same problem, any solutions? the screen is black plus i dont have the "Disable Native Canvas" option 

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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@Yosra33564372mph5 

Did you copy the file and paste it into Photoshop?  What you describe happens with PNG files.  If you right click and save to a local drive, and open in Photoshop, that might fix it for you.

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Explorer ,
Jun 21, 2024 Jun 21, 2024

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They told me that , i will try you can also check ;
 
Hi Merve,
 
It sounds like you might have downloaded the version with 3D layers. We have two versions of these files: one for older Photoshop versions with 3D layers, and another with smart objects for the newer Photoshop versions.
 
I am sending you the version with smart objects through WeTransfer for your convenience.
 
Please let me know if this resolves the issue.
 
Best regards,
 Creatsy Team

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Explorer ,
Jun 21, 2024 Jun 21, 2024

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İt worked, they send me new file

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