Monitor image partial drop-out with PS 23.5 & 23.5.1 update.

[Pmaar]

Serious problem w/Photoshop versions 23.5 & 23.5.1. I have had to revert back to vs23.4.2.

The top portion of the image disappears and reappears when using hand tool to move the image around on the screen. Especially when the image drops below the bottom of the screen. Problem first appeared w/23.5 update. Reverted to 23.4.2 and all was well. Hoping it was fixed in 23.5.1 but, no luck.

I use screen 1 for PS and screen 2 for BR. Have never had this problem until 23.5.

I'm on MacStudio M1 Max, 64G memory, MacOS 12.5.1. By necessity, working in PS 23.4.2

Monitor set-up: dual Dell U2723QE

[-:Nick:-]

Maybe this software should be renamed "bugshop", : )

[Jeff Arola]

We have a  Mac Studio with similar specs that shows none of those issues, however, only one monitor.

I wonder if it's something to do with dual monitors.

[CoryShubert · Accepted solution]

Thanks for the post @Pmaar curious if you have tried this?

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

[Pmaar]

Cory, 

Yes, Deactivating native canvas in prefs did the trick. That is a preference I'm not familiar with. 

And, I just started having the issue w/23.5 update. 

Anyway, thanks so much for the help.

Pons

[Pmaar]

I am now having more problems that seemed to have just 'appeared'. The rotate tool isn't working - something about needing to be Open GL something/something. I can enable the rotate tool by: PS>Prefs>Tech Previews>uncheck Deactivate Native Canvas.

However, that sends me back to the problem of my original post - the screen image partially disappears/reappears as the file is moved around the screen. So, useless. (screen recording of this problem in original post).

To eliminate this problem: check Deactivate native Canvas. But, that makes the rotate tool give me the OpenGL problem.

AND, in addition to this mess, when trying to use the text tool and apply text to a layer, click on the image file and the whole screen goes black. Yep.  

My specs: MacStudio Max, 64G memory, Mac OS Monterey 12.6, dual Dell U2723QE monitor set-up. I also have an external plasma (video editor) via hdmi. The plasma monitor is off when working exclusively in PS.

I had updated to PS 23.5.1 and thought maybe that broke something. Reinstalled 23.5 but all the same problems. I'm back on 23.5.1 and unable to get work done. Before posting this I ran TechTool pro 15 to check my volume structure.

I've tried every combination of changing the PS prefs;  change the pref, quit PS, reboot:

 both checked/both unchecked> Use Graphic Proc & Deactivate Native Canvas. 

One checked, the other unchecked, reverse that.

Not a single combination has allowed for a work flow that existed not that long ago. And, I don't know what has changed. What has changed?

[Nokemov]

Just bought a Mac Studio M1 and a Dell U2723QE and experienced horrible issues with Photoshop. I followed the above fix: Photoshop "Preferences > Technology Previews... and check "Disable Native Canvas" - then restarted Photoshop. Now it works as expected…so far.

[Pmaar]

I am now using PS 24.0. And, none of the problems have been eliminated.

I have managed to keep the working area image from acting strange AND have managed to keep the function of the rotate tool by the following 3 settings:

1. PS>Preferences>Performance>Graphic Processor Settings>(check) Use Graphics Processor>Advanced Settings> Use OpenCL & anti-alias guides & Paths
2. PS>Preferences>Tech Previews> uncheck Deactivate Native Canvas
3. And, ALWAYS have rulers visible in your work area.

I went thru about an hour of trying every variation I could to end up w/this one that actually allowed me to continue working IN THE WAY THINGS HAD ALWAYS WORKED. Except that I usually hide the rulers because I prefer working w/as minimal a screen as possible. So, a compromise.

Very frustrating to have to create ridiculous custom settings. 

Hopefully, my quest can be of use to others. 

[Jeff Arola]

It might help isolate your issue, if in photoshop you go to Help>System Info and paste the contents here.

[Pmaar]

Adobe Photoshop Version: 24.0.0 20221013.r.59 3a3d761 arm64 Number of Launches: 161 Operating System: Mac OS 12.6.0 System architecture: Apple M1 Max, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 65536 MB Free memory: 41920 MB Memory available to Photoshop: 62227 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.7.2 SAM SDK Version: 2.0.0-main.1415 ACP.local Status: - SDK Version: 2.7.1.2 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.17.10.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credential Helper Version: 0.4.12 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Disabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1 Max
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 51,539 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 High DPI Monitor Main Display Display: 2 Display Bounds: top=0, left=-3840, bottom=1080, right=-1920 Display: 3 Display Bounds: top=0, left=-1920, bottom=1080, right=0 High DPI Monitor ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=5282666 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 arm64

[143 ms]
Start sniffer 2022-11-08 11:54:27
# Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 arm64
sniffer -baseTimeMS=5282666 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 arm64

{7 ms}
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GPU accessible RAM: 51,539 MB
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API version: 1.0 (1.0)
Device version: 1.0 (1.0)
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End platform native
{109 ms}

{109 ms}
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# displays: 3
Display 0
Display: 4
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Display 1
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Display 2
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# devices: 1
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# attached displays: 3
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1
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GPU accessible RAM: 49,152 MB
VRAM: 49,152 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 76.3)
Device version: 2.1 (2.1 Metal - 76.3)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
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GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 31
End platform OpenGL
{117 ms}

{117 ms}
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# devices: 1
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Name: Apple M1 Max
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Power Envelope: INTEGRATED
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API version: 1.2 (OpenCL 1.2 (Aug 8 2022 21:29:55))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 17,521 GB / s
Compute score: 29,103.8
Device name string: Apple M1 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{142 ms}

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End sniffer 2022-11-08 11:54:27
[kStatusNormal, kExitNormal]

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------- Sniffer output
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All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.0.0, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.0, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.0 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.0.0.31 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.0.0/" CDO: 1.127.1
CmdN: 1.14.4
CDP: 1.151.0
Projects: 1.4.8 Loaded at: 56 ms - launch time impact: 31 ms Content Credentials (Loaded) 0.32.22.0 - from the file "Required Folder" Loaded at: 1597 ms - launch time impact: 0 ms ccx-timeline (Prepared) 3.1.2.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 25.5.1.0 - from the file "Required Folder" Loaded at: 1597 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 23.19.4.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.21.13.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 56 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.5.0 - from the file "Required Folder" Loaded at: 57 ms - launch time impact: 0 ms Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.15.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder" Loaded at: 1597 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1460 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1461 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.10.0.41 - from the file "Required Folder" Loaded at: 1598 ms - launch time impact: 7 ms Neural Filters (Registered) 1.14.7.0 - from the file "Required Folder" Installed TWAIN devices: NONE