Monitor image partial drop-out with PS 23.5 & 23.5.1 update.

New Here ,
Sep 14, 2022 Sep 14, 2022

Copy link to clipboard

Copied

Serious problem w/Photoshop versions 23.5 & 23.5.1. I have had to revert back to vs23.4.2.

The top portion of the image disappears and reappears when using hand tool to move the image around on the screen. Especially when the image drops below the bottom of the screen. Problem first appeared w/23.5 update. Reverted to 23.4.2 and all was well. Hoping it was fixed in 23.5.1 but, no luck.

I use screen 1 for PS and screen 2 for BR. Have never had this problem until 23.5.

I'm on MacStudio M1 Max, 64G memory, MacOS 12.5.1. By necessity, working in PS 23.4.2

Monitor set-up: dual Dell U2723QE

TOPICS
macOS

Views

65

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 15, 2022 Sep 15, 2022

Thanks for the post @Pmaar curious if you have tried this?

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings fo

...

Likes

Translate

Translate
Explorer ,
Sep 14, 2022 Sep 14, 2022

Copy link to clipboard

Copied

Maybe this software should be renamed "bugshop", : )

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 14, 2022 Sep 14, 2022

Copy link to clipboard

Copied

We have a  Mac Studio with similar specs that shows none of those issues, however, only one monitor.

 

I wonder if it's something to do with dual monitors.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

Thanks for the post @Pmaar curious if you have tried this?

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

LATEST

Cory, 

Yes, Deactivating native canvas in prefs did the trick. That is a preference I'm not familiar with. 

And, I just started having the issue w/23.5 update. 

Anyway, thanks so much for the help.

Pons

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines