Monterey 12.5 & Photoshop 23.4.2

[damianoc72530941]

Hi, it seems to me thre is an issue with Monterey 12.5 and PS 23.4.2: it does'm start anymore, it only appears as a process not reponding.

Any idea?

thank you

 

[Derek Cross]

I'm running Photoshop 23.4.2 under 12.5 without any issue.

Try resetting your Photoshop preferences to see if that sorts the issue out.

[@mj]

Hi @damianoc72530941 ,

Go to Finder > Applications > Photoshop. Right-click on Photoshop > Show Package Content > macOS. Try to launch Photoshop from there. If that does not work you may need to un/reinstall.

Let us know how you go.

mj

[damianoc72530941]

Thank you for your suggestion: unfortunately it didn't work...

damiano 

[Derek Cross]

How much RAM and spare hard disk capacity do you have on your system?

[damianoc72530941]

24 GB ram and more than half a terabyte free disc

[Derek Cross]

You reset the Preferences under the General tab in Photoshop preference and then closed and reopened the application?

If so, and it didn't sort the issue out, I think it would be worthwhile to uninstall Photoshop using the Adobe Cleaner Tool and reinstalling the application again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[damianoc72530941]

Ok i did it buy no good news: same problem

[Derek Cross]

You did both procedures?

[damianoc72530941]

yes

[CoryShubert]

Hi @damianoc72530941 sorry to hear this. Curious if you have tried to roll back to a previous version of Ps and if that works?

Thank you,

[damianoc72530941]

i tried..
now i switched to an aggressive method: deleting whit the tool ALL adobe app e reinstalling them

[Derek Cross]

Hopefully, that should sort the issue out. Let us know.

[damianoc72530941]

No way: the last version working is 23.3.2. I wasnt’ able to make the 23.4 operative on my mac. Let us wait for a fix

thank you for the support
Damiano