Monterey 12.5 & Photoshop 23.4.2

New Here ,
Jul 31, 2022 Jul 31, 2022

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Hi, it seems to me thre is an issue with Monterey 12.5 and PS 23.4.2: it does'm start anymore, it only appears as a process not reponding.

Any idea?

thank you

Schermata 2022-07-31 alle 16.49.55.png

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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I'm running Photoshop 23.4.2 under 12.5 without any issue.

Try resetting your Photoshop preferences to see if that sorts the issue out.

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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Hi @damianoc72530941 ,

Go to Finder > Applications > Photoshop. Right-click on Photoshop > Show Package Content > macOS. Try to launch Photoshop from there. If that does not work you may need to un/reinstall.

 

Let us know how you go.

mj

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Thank you for your suggestion: unfortunately it didn't work...

damiano 

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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How much RAM and spare hard disk capacity do you have on your system?

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New Here ,
Aug 01, 2022 Aug 01, 2022

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24 GB ram and more than half a terabyte free disc

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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You reset the Preferences under the General tab in Photoshop preference and then closed and reopened the application?

If so, and it didn't sort the issue out, I think it would be worthwhile to uninstall Photoshop using the Adobe Cleaner Tool and reinstalling the application again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Ok i did it buy no good news: same problem

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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You did both procedures?

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New Here ,
Aug 01, 2022 Aug 01, 2022

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yes

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Hi @damianoc72530941 sorry to hear this. Curious if you have tried to roll back to a previous version of Ps and if that works?

 

Thank you,

-- Cory

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New Here ,
Aug 01, 2022 Aug 01, 2022

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i tried..
now i switched to an aggressive method: deleting whit the tool ALL adobe app e reinstalling them

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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Hopefully, that should sort the issue out. Let us know.

 

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New Here ,
Aug 01, 2022 Aug 01, 2022

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LATEST
No way: the last version working is 23.3.2. I wasnt’ able to make the 23.4 operative on my mac. Let us wait for a fix

thank you for the support
Damiano

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