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Move Tool turns into Hand Tool [2022]

Community Beginner ,
May 11, 2022 May 11, 2022

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Photoshop V 23.3.2 on MacOS Monterey V 12.3.1, Mac M1 Mini

Move Tool turns into Hand Tool and gets stuck in that mode. Cannot get Move Tool back even though Move Tool is indicated in Tool Bar. Doesn't correct when PS is closed down and restarted, Mac has to be shut down and restarted before it corrects. That doesn't last - it keeps happening ater a short period of time.

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correct answers 1 Correct answer

Community Beginner , May 19, 2022 May 19, 2022

It turns out that  this was not an Adobe problem. After installing the Mac OS Monterey I enabled "Full Keyboard Access" under the Accessability System Preference and this changed the behaviour of the Spacebar - no matter what program I was using. So Mac Monterey users should be aware that enabling that setting can create all kinds of havoc in other programs.

 

Thank you to all who offer help and suggestions here.

 

Sharon

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Community Expert ,
May 11, 2022 May 11, 2022

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How much RAM and spare hard disk capacity do you have?

Have you tried resetting Photoshop back to the factory defaults, which you can do under the General tab in Photoshop preferences?

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hi @Sharon Huntley, sorry to hear you are having an issue.

 

Let's make sure we're in a default state and there are no stale setting somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them. 

 

Thank you,

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Community Beginner ,
May 12, 2022 May 12, 2022

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Hi Cory,

Thanks for your help.

When PS opened the hand tool was showing even though the rec. marque was selected in the tool bar. I was able to change it to the V tool and now it looks like everything is OK.

 

I'm concerened however because I habitually use the space bar to get the hand tool when I need it and that seems to cause all kinds of havoc in this new version. Can I redesignate the space bar shortcut for the hand tool?

Re: your memory question. This is a new set up for me with the Mini - it has 8G Ram and I have 173G on the hard drive and I just designated my external as the number 2 and it has 2.6T. Attaching the original settings folder. If I did somehting naughty in those, would you let me know so I don't do it again?

Oops - just tried to use the space bar withing this response and it didn't work. Space Bar still causing havoc....

 

How would like me to send the settings folder? I'm not seeing a way to upload it here.

 

Thanks again for your prompt attention,

Sharon

 

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Usually when the Hand tool is active but another tool is selected in the toolbar, Photoshop thinks the spacebar is pressed.

 

Sometimes it's a broken/sticky spacebar key on a keyboard - try a different keyboard.

Sometimes it's caused by a Wacom device/driver.

Sometimes it's another app or utility that causes it: https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html

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Community Beginner ,
May 13, 2022 May 13, 2022

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This is helpful. The top two on your list are possibilities - my Wacom had stopped working before I reset my prefereces and restarted PS so I will download a new driver for that. And since I'm still seeing space bar issues with this reply I'll try another keyboard. I don't have any of the other apps mentioned in the link. Back later with the results.  Thanks.

 

Old settings below.

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Community Beginner ,
May 19, 2022 May 19, 2022

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It turns out that  this was not an Adobe problem. After installing the Mac OS Monterey I enabled "Full Keyboard Access" under the Accessability System Preference and this changed the behaviour of the Spacebar - no matter what program I was using. So Mac Monterey users should be aware that enabling that setting can create all kinds of havoc in other programs.

 

Thank you to all who offer help and suggestions here.

 

Sharon

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Community Expert ,
May 20, 2022 May 20, 2022

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@Sharon Huntley wrote:

It turns out that  this was not an Adobe problem. After installing the Mac OS Monterey I enabled "Full Keyboard Access" under the Accessability System Preference


 

Thank you for sharing your solution Sharon! It will be helpful to others who search the forums. I've marked your answer "correct".

 

Jane

 

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New Here ,
May 26, 2022 May 26, 2022

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I'm having this issue with my imac 2020 27inch.  Hand tool gets stuck, sometimes beach ball if i switch tools.  i tried reset tool, no change. reset preference, no change.  I have no time for this hassle.

 

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Adobe Employee ,
May 26, 2022 May 26, 2022

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Please post your sysinfo and the team and I can see what might be happening.  

Thank you,

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New Here ,
May 26, 2022 May 26, 2022

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Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44 x64 Number of Launches: 63 Operating System: Mac OS 12.3.1 System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 10 Logical processor count: 20 Processor speed: 3600 MHz Built-in memory: 131072 MB Free memory: 74959 MB Memory available to Photoshop: 124027 MB Memory used by Photoshop: 69 % SAM SDK Version: 2.0.0-main.1076 ACP.local Status: - SDK Version: 2.4.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.10.2.1 - Min Core Sync Required: 4.3.66.0 Live Edit Client SDK Version: 3.90.3 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 2 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
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GPUName: AMD Radeon Pro 5700 XT
GPUVendor: AMD
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Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
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Display: 1 Display Bounds: top=0, left=0, bottom=1152, right=2048 High DPI Monitor Main Display Display: 2 Display Bounds: top=241, left=2048, bottom=1321, right=3968 High DPI Monitor ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

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Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=26097310 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64

[208 ms]
Start sniffer 2022-05-26 16:27:46
# Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64
sniffer -baseTimeMS=26097310 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64

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# devices: 1
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69948860
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{180 ms}

{180 ms}
Start platform OpenGL
# displays: 2
Display 0
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Display 1
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{189 ms}

{190 ms}
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Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Feb 12 2022 01:56:27))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
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Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 314 GB / s
Compute score: 3,512.96
Device name string: AMD Radeon Pro 5700 XT Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
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{207 ms}

Exit code kExitNormal
End sniffer 2022-05-26 16:27:46
[kStatusNormal, kExitNormal]

[208 ms]
Finish RunAllAPIs

[3019 ms]
Start GetSnifferResult

[3019 ms]
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All rights reserved. - from the file “MeasurementCore.plugin” Median 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 23.3.2, © 1991-2022 Adobe. 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All rights reserved. - from the file “MaterialSuite.plugin” Sumi-e 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.9.0.51 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.9.0/" CDO: 1.116.2
CmdN: 1.11.1
CDP: 1.141.1
Projects: 1.3.7 Loaded at: 63 ms - launch time impact: 153 ms ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder" Loaded at: 3109 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.19.218.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/" CAPTURE: 2.0.26 STOCK: 2.0.40 Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.4.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder" Loaded at: 3109 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 2914 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.5.0.28 - from the file "Required Folder" Loaded at: 3109 ms - launch time impact: 13 ms Neural Filters (Registered) 1.12.1.31 - from the file "Required Folder" Extensions: CI HUB 1.2.18 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.cihub.cc_connector.extension/index.html” Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/index.html” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/extensions/stock-panel-licensing/index.html” LinkrUI 2.0.9 - from the file “/Library/Application Support/Adobe/CEP/extensions/LinkrUI/app/index.html” com.printui.linkrui.background 2.0.9 - from the file “/Library/Application Support/Adobe/CEP/extensions/LinkrUI/background/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/manager.html” Installed TWAIN devices: NONE

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Community Beginner ,
May 26, 2022 May 26, 2022

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I had the same issue on my new Mac Mini. This was the solution to my issue that I posted in another thread. Hope it's helpful for you.

 

"It turns out that  this was not an Adobe problem. After installing the Mac OS Monterey I enabled "Full Keyboard Access" under the Accessability System Preference and this changed the behaviour of the Spacebar - no matter what program I was using. So Mac Monterey users should be aware that enabling that setting can create all kinds of havoc in other programs."

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New Here ,
May 26, 2022 May 26, 2022

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Thanks, I've tried this and still have issue. 

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Adobe Employee ,
May 26, 2022 May 26, 2022

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Hi @AEG292012, sorry you are seeing issues.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

 

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