My display drivers are suddenly not working with PS 2022.

Community Beginner ,
Apr 18, 2022 Apr 18, 2022

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A few weeks ago a problem surfaced when I tried to use PS.   When I open an image (jpg, pdf, ps) it is so grainy that I can't even tell what it is and yet when I first open PS and it shows me all my past images that I have worked on, I can see them all very plainly.  But the minute I open one of them, it transforms it into an unrecognizable blob.  I am using Windows 10 and my Intel display drivers all appear to be up to date.

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Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

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Keyword here is driverS - Photoshop can only utilize one at a time.

Follow the suggestions on this page to deactivate your lesser of the two.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

What are your current graphics cards?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 20, 2022 Apr 20, 2022

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Kevin - thanks for helping.  So I ran the compatibility check and got the attached window saying the graphics processor is compatible but my drivers are out of date.  So I opened my Intel drivers link and it said I had a recommended driver but it also gave me a warning (see attached).  I'm not sure if I should download the Intel driver update or not.  Thoughts?

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Community Beginner ,
Apr 20, 2022 Apr 20, 2022

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Kevin, I think I discovered the problem but I have zero idea how to fix it.  I have three Dell monitors.  Two are identical and one is different.  When I went to my advanced display settings, I noticed that my main monitor, the different one is using a Dell and the other two are using an Intel driver.  See attached.  But here's the weird thing.  When I open PS on my main monitor (Display 2) that is using the Dell P3221D graphics, all graphics are distorted and pixilated.  When I move PS to my Display 1 using the SE2717H graphics card all the graphics are perfect.  Which makes sense.  However, and here is where it gets weird, if I move PS to my third monitor using the same Intel graphics as monitor #1, the pictures are all pixilated again.  So I started looking at the display information on each monitor and found that Monitor 1 and Monitor 3 are showing different display information.  See the attachments for each.  This is way over my head of how to get these all on the same one so I can use it. Ideas?

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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Please follow the link I posted. It sepcifically gives directions on how to resolve multiple monitors/graphics cards.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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Sorry.  I got to the first step and got sidetracked.  I will follow through with the remaining instructions.

Thanks.

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