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My pc restarting

New Here ,
Apr 20, 2018 Apr 20, 2018

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Hi

i bought a new pc from few days

core i7 7820x

ram 32 gb

gtx 1080 8gb

and my pc is restarting just when i am using auto select subjects

how could i solve this problem please ????

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Apr 20, 2018 Apr 20, 2018

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Hi moustafah41459034,

Sorry that your computer is restarting while using select subject in select and mask tool.

Could you please let us know the version of Photoshop you are using?

Also, does Photoshop crashes following your a computer restart? It will be helpful to see if there is a crash report logged in the Windows event viewer. Please refer this article to find out how you can locate the crash report. Photoshop Elements Editor Help | How to Find Crash Logs on Windows

If Photoshop allows you to submit the crash report, please refer Submit a crash report for Adobe Photoshop and Lightroom

Thanks,

Akash

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New Here ,
Apr 20, 2018 Apr 20, 2018

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Thanks for help

my Photoshop version is :

Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64

There are no crashes

it is just  restart when i just click on auto select subjects.

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New Here ,
Apr 20, 2018 Apr 20, 2018

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LEGEND ,
Apr 20, 2018 Apr 20, 2018

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You may have a RAM problem.   Unexpected reboots are sometime related to memory failures.  Download a RAM stress test and run it for a few hours. Make sure your RAM is working well.   Mysef I use ECC RAM so single bit errors will be corrected and other RAM erors will be cought.

JJMack

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New Here ,
Apr 20, 2018 Apr 20, 2018

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JJMack

thanks for answering

i test it

it is working

no problem

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This seems like a problem with your computer's memory to me. As JJMack has mentioned, reboot cannot be caused by any application, it is related to a hardware failure.

It would be helpful to see your system info. Please copy the report from Photoshop Help>>System info menu and paste it here.

~Akash

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New Here ,
Apr 20, 2018 Apr 20, 2018

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Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64

Number of Launches: 9

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 3600 MHz

Built-in memory: 32446 MB

Free memory: 2 MB

Memory available to Photoshop: 29135 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=2160, right=3840

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA GeForce GTX 1080"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="22.21.13.8165"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1080/PCIe/SSE2"

glgpu[0].GLRendererID=7040

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e69a53b8ddde469c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e69a53b8ddde469c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e69a53b8ddde469c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e69a53b8ddde469c\nvldumdx.dll"

glgpu[0].GLDriverDate="20170331000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=8192

clgpu[0].CLName="GeForce GTX 1080"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="381.65"

clgpu[0].CLBandwidth=2.30497e+11

clgpu[0].CLCompute=3622.14

License Type: Subscription

Serial number: 96040016487184838343

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\moust\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 487.7G, 421.3G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619

   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342

   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342

   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342

   boost_date_time.dll   photoshopdva   11.1.0  

   boost_filesystem.dll   photoshopdva   11.1.0  

   boost_signals.dll   photoshopdva   11.1.0  

   boost_system.dll   photoshopdva   11.1.0  

   boost_threads.dll   photoshopdva   11.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342

   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   11.1.0  

   dvacore.dll   photoshopdva   11.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   11.1.0  

   dvamediatypes.dll   photoshopdva   11.1.0  

   dvametadata.dll   photoshopdva   11.1.0  

   dvametadataapi.dll   photoshopdva   11.1.0  

   dvametadataui.dll   photoshopdva   11.1.0  

   dvaplayer.dll   photoshopdva   11.1.0  

   dvatransport.dll   photoshopdva   11.1.0  

   dvaui.dll   photoshopdva   11.1.0  

   dvaunittesting.dll   photoshopdva   11.1.0  

   dynamiclink.dll   photoshopdva   11.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.22  

   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   LogSession.dll   LogSession   7.4.1.109.46827  

   mediacoreif.dll   photoshopdva   11.1.0  

   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2018   19.1.3  

   Plugin.dll   Adobe Photoshop CC 2018   19.1.3  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  

   PSArt.dll   Adobe Photoshop CC 2018   19.1.3  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2018   19.1.3  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526

   SVGRE.dll   SVGRE   79.586793   79.586793

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  

   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Accented Edges 19.1.3 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 19.1.3 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 19.1.3 - from the file “Filter Gallery.8bf”

   Average 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Average.8bf”

   Bas Relief 19.1.3 - from the file “Filter Gallery.8bf”

   BMP 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 10.3 - from the file “Camera Raw.8bi”

   Camera Raw Filter 10.3 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 19.1.3 - from the file “Filter Gallery.8bf”

   Charcoal 19.1.3 - from the file “Filter Gallery.8bf”

   Chrome 19.1.3 - from the file “Filter Gallery.8bf”

   Cineon 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Cineon.8bi”

   Clouds 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Clouds.8bf”

   Collada 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Color Halftone 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 19.1.3 - from the file “Filter Gallery.8bf”

   CompuServe GIF 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 19.1.3 - from the file “Filter Gallery.8bf”

   Craquelure 19.1.3 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 19.1.3 - from the file “Filter Gallery.8bf”

   Crystallize 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Cutout 19.1.3 - from the file “Filter Gallery.8bf”

   Dark Strokes 19.1.3 - from the file “Filter Gallery.8bf”

   De-Interlace 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Dicom 19.1.3 - from the file “Dicom.8bi”

   Difference Clouds 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Clouds.8bf”

   Diffuse Glow 19.1.3 - from the file “Filter Gallery.8bf”

   Displace 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 19.1.3 - from the file “Filter Gallery.8bf”

   Eazel Acquire 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “EazelAcquire.8ba”

   Entropy 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   Export Color Lookup Tables 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Export3DLUT.8be”

   Extrude 19.1.3 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “FastCore.8bx”

   Fibers 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Film Grain 19.1.3 - from the file “Filter Gallery.8bf”

   Filter Gallery 19.1.3 - from the file “Filter Gallery.8bf”

   Flash 3D 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Fresco 19.1.3 - from the file “Filter Gallery.8bf”

   Glass 19.1.3 - from the file “Filter Gallery.8bf”

   Glowing Edges 19.1.3 - from the file “Filter Gallery.8bf”

   Google Earth 4 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Grain 19.1.3 - from the file “Filter Gallery.8bf”

   Graphic Pen 19.1.3 - from the file “Filter Gallery.8bf”

   Halftone Pattern 19.1.3 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 19.1.3 - from the file “HDRMergeUI.8bf”

   HSB/HSL 19.1.3 - from the file “Standard MultiPlugin.8bf”

   IFF Format 19.1.3 - from the file “Standard MultiPlugin.8bf”

   IGES 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Ink Outlines 19.1.3 - from the file “Filter Gallery.8bf”

   JPEG 2000 19.1.3 - from the file “JPEG2000.8bi”

   Kurtosis 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   Lens Blur 19.1.3 - from the file “Lens Blur.8bf”

   Lens Correction 19.1.3 - from the file “Lens Correction.8bf”

   Lens Flare 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Liquify 19.1.3 - from the file “Liquify.8bf”

   Matlab Operation 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “ChannelPort.8bf”

   Maximum 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   Mean 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   Measurement Core 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “MeasurementCore.8me”

   Median 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   Mezzotint 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Minimum 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   MMXCore Routines 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “MMXCore.8bx”

   Mosaic Tiles 19.1.3 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “MultiProcessor Support.8bx”

   Neon Glow 19.1.3 - from the file “Filter Gallery.8bf”

   Note Paper 19.1.3 - from the file “Filter Gallery.8bf”

   NTSC Colors 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “NTSC Colors.8bf”

   Ocean Ripple 19.1.3 - from the file “Filter Gallery.8bf”

   OpenEXR 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 19.1.3 - from the file “Filter Gallery.8bf”

   Palette Knife 19.1.3 - from the file “Filter Gallery.8bf”

   Patchwork 19.1.3 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 19.1.3 - from the file “Standard MultiPlugin.8bf”

   PCX 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “PCX.8bi”

   Photocopy 19.1.3 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 19.0 - from the file “PSDX.8bi”

   Picture Package Filter 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “ChannelPort.8bf”

   Pinch 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Pixar 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Pixar.8bi”

   Plaster 19.1.3 - from the file “Filter Gallery.8bf”

   Plastic Wrap 19.1.3 - from the file “Filter Gallery.8bf”

   PLY 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Pointillize 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “PBM.8bi”

   Poster Edges 19.1.3 - from the file “Filter Gallery.8bf”

   PRC 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Radial Blur 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Radiance 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Radiance.8bi”

   Range 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   Render Color Lookup Grid 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Export3DLUT.8be”

   Reticulation 19.1.3 - from the file “Filter Gallery.8bf”

   Ripple 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 19.1.3 - from the file “Filter Gallery.8bf”

   Save for Web 19.1.3 - from the file “Save for Web.8be”

   ScriptingSupport 19.1.3 - from the file “ScriptingSupport.8li”

   Shake Reduction 19.1.3 - from the file “Shake Reduction.8bf”

   Shear 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Skewness 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   Smart Blur 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 19.1.3 - from the file “Filter Gallery.8bf”

   Solarize 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “Solarize.8bf”

   Spaces 19.1.3 - from the file “Spaces.8li”

   Spatter 19.1.3 - from the file “Filter Gallery.8bf”

   Spherize 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Sponge 19.1.3 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 19.1.3 - from the file “Filter Gallery.8bf”

   Stained Glass 19.1.3 - from the file “Filter Gallery.8bf”

   Stamp 19.1.3 - from the file “Filter Gallery.8bf”

   Standard Deviation 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   STL 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Sumi-e 19.1.3 - from the file “Filter Gallery.8bf”

   Summation 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   Targa 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Texturizer 19.1.3 - from the file “Filter Gallery.8bf”

   Tiles 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 19.1.3 - from the file “Filter Gallery.8bf”

   Twirl 19.1.3 - from the file “Standard MultiPlugin.8bf”

   U3D 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Underpainting 19.1.3 - from the file “Filter Gallery.8bf”

   Vanishing Point 19.1.3 - from the file “VanishingPoint.8bf”

   Variance 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   Water Paper 19.1.3 - from the file “Filter Gallery.8bf”

   Watercolor 19.1.3 - from the file “Filter Gallery.8bf”

   Wave 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “U3D.8bi”

   WIA Support 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “WIASupport.8li”

   Wind 19.1.3 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 19.1.3 (20180323.r.293 2018/03/23: 1163761) - from the file “WBMP.8bi”

   ZigZag 19.1.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   com.adobe.inapp.purchase  2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\purchase.html”

   New Document  2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_1_1_004\fnft.html”

   Libraries  2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\index.html”

   Start  2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_2_1_1_076\index.html”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

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Apr 20, 2018 Apr 20, 2018

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glgpu[0].GLDriverDate="20170331000000.000000-000"

Thanks for providing the info. Please update your Graphics card drivers from the manufacturer's website.

~Akash

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LEGEND ,
Apr 20, 2018 Apr 20, 2018

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JJMack

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Community Expert ,
Apr 20, 2018 Apr 20, 2018

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And I bet that note under "release highlights" on the Nvidia download page explains a lot of the problems people have in Photoshop. It's pretty obvious where their priorities are. I'd recommend Quadro for Photoshop, with different drivers specifically targeting graphics, 3D and CAD - not gaming.

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LEGEND ,
Apr 20, 2018 Apr 20, 2018

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My Workstations all have Nvidia Quadros and I have Photoshop on two., A Quadro 4000, Quadro K2200 and a Quadro M2000

JJMack

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LEGEND ,
Apr 20, 2018 Apr 20, 2018

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Applications can reboot your system they normally message you that going to be done now or will give you an option to reboot or not. Application do not reboot randomly unless they are evil.

JJMack

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New Here ,
Jul 06, 2018 Jul 06, 2018

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I have the same issue, did you manage to ever solve it?

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New Here ,
Dec 09, 2022 Dec 09, 2022

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I'm also having the same issue. The computer suddenly shuts off and reboots. It happens consistently with the object selection or magic wand tool in 2022. 2023 will cause restarts even without the use of those tools.

 

I'm using windows 10. I have tested the memory and it showed no issues. This only started happening recently. I downgraded photoshop from 2023 to 2022 to make it usable, but I can't use those aforementioned selection tools.

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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Applications can crash or freeze, but not cause the whole system to reboot. That is either a driver (usually GPU) or failing hardware.

 

Photoshop makes calls to some advanced GPU functions that other applications may not, and newer versions place more and more demands on the GPU. So Photoshop may trigger these reboots, but it cannot cause them.

 

First of all try to disable the GPU in Photoshop preferences. If that stops the restarts, update your GPU driver.

 

Note that dual GPUs with conflicting drivers is a common problem. If you have that, you'll need to disable the integrated GPU completely.

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