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My Photoshop (2021) won't start up at all on Windows 10

New Here ,
Oct 24, 2021 Oct 24, 2021

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hello everyone, i have a very odd bug which has been annoying me since last friday. So basically my photoshop has been trying to start up but it just comes to a complete stop when it hits 24 mb gpu usage. i have tried very many methods to fix the issue. if anyone could help me out it would be greatly appreciated!Schermafbeelding 2021-10-24 222248.png

 

 

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi,

 

We're sorry about the trouble while launching Photoshop. Would you mind sharing the exact version of Photoshop you're using? Have you tried launching Photoshop as administrator to check if that helps? If not, please try that to check if you still experience the issue. Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your computers hardware.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Hey! im using the latest version right now Photoshop 2021 (version 22.5.1) and yes i have tried running it as an administrator multiple times to no avail. i have also tried turning off my videocard, reinstalling checking if i have all the updates and everything is in order but nothing has helped. eventhough i can still use all my other adobe programs just fine.

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New Here ,
Oct 25, 2021 Oct 25, 2021

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Hey! im using the latest version right now Photoshop 2021 (version 22.5.1) and yes i have tried running it as an administrator multiple times to no avail. i have also tried turning off my videocard, reinstalling checking if i have all the updates and everything is in order but nothing has helped. eventhough i can still use all my other adobe programs just fine.

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Did you try a full preferences restore as suggested?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Yes i have tried it and the issue still persists. i dont have a single clue what caused this.

 

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