My Photoshop and Lightroom are out of date. Creative Cloud did not update it. ???

New Here ,
Oct 29, 2021 Oct 29, 2021

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My Photoshop and Lightroom are out of date although I keep paying for my plan each year. I tried using Creative Cloud to update Photoshop but it did not work. This "Help" system makes me think  I'm too old to use Adobe tools now ---  but have used them for a number of years. There appears to be no Adobe human help. Any suggestions for how to find help?

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Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

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Hi there,

Sorry to hear about the experience. Let us help you out.

Could you please try signing out of the Creative Cloud app and then sign in using your Adobe ID and try updating Photoshop and Lightroom by going to the Apps section? Check this for more information: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

Let us know how it goes.
Regards,
Sahil

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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Perhaps your equipment is too outdated to accept the new software.

Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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