my photoshop CS2015 is not working it says i have to pay I HAVE PAID already... please help

New Here ,
Apr 27, 2022 Apr 27, 2022

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i can't use my photoshop

 

 

[branched from five-year-old thread by moderator]

[https://community.adobe.com/t5/photoshop-ecosystem-discussions/my-photoshop-cs2015-is-not-working-it...

 

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Hi

Have you tried updating Photoshop to the most recent version from the Creative Cloud

Take a look here https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Also bear in mind Photoshop version 2015 is no longer supported

 

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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@SSFU wrote:

i can't use my photoshop


 

 

Hi

Do you have the same issue as the OP in the thread where you posted?

  • Are you also using CC 2015?
    If not, give us your version and your OS

  • Is your issue that Photoshop is reverting to trial as it was for the OP?
    If so, follow these steps. The most common solution is to sign out and sign back in again, but there are other steps as well
    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

  • Is your issue something else?
    Your post too vague for us to try to help. Please clarify your issue. Screen shots will help.

 

Jane

 

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