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My Photoshop just stoped open any video file such as .mp4, .avi and other.

New Here ,
Aug 11, 2021 Aug 11, 2021

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My Photoshop just stoped open any video file such as .mp4, .avi and other.

 

I hadn't this problem few days ago. I used to open mp4 video and save it into gif format, but now I don't even have any chance to open videofile. 

 

Can somebody help me, because i think I just turned some option off or my laptop loose some codecs((

 

My laptop is MacBook Pro M1 2020, MacOs BigSur 11.3.1

My Photoshop version is 22.4.3.

 

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

 

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Hi there,

That doesn't sound good. Have you tried resetting the preferences of Photoshop and see if that helps? 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,

Sahil

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Adobe Employee ,
Aug 28, 2021 Aug 28, 2021

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You will need to run Photoshop in Rosetta on an M1 device until there is an update for video to run natively on M1 devices. Details here: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html 

Senior Product Manager - Customer Advocacy - Digital Imaging

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