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my photoshop plan was sent to a different adobe account

New Here ,
Jun 06, 2024 Jun 06, 2024

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Hi everyone! I've just entered my credit card information to download Photoshop. After the payment was accepted, a payment plan was sent to an email address with the domain name called " @Xn--gmal-nza.com " But my registered email address is with "gmail.com".  When I look at my Adobe account, Photoshop does not appear in my purchases. It probably appears in the " @Xn--gmal-nza.com " membership account. I cannot access this account, what should I do?

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Adobe
Community Expert ,
Jun 06, 2024 Jun 06, 2024

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@Hande37879323nu0h you'll need to contact Adobe support about payment/account issues
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Type agent in the chat window to speak to a real person
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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New Here ,
Jun 06, 2024 Jun 06, 2024

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They solved my problem. Thank you!

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