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My photoshop won't open my files (version 2024)

Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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Every time I try to open a Photoshop file, I get the error message "Photoshop cannot open this file due to a system error".
I've probably discovered one of the causes. But I don't know how to fix it. When I go to my list of applications, Adobe Photoshop 2021 always appears in addition to Adobe Photoshop 2024. I can't figure out why this version of Photoshop is there when my hard disk is empty. It was installed at the same time as version 2024.

If someone have an idea for solving this issue, let me know !

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

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Hi @Emma_frl check your Creative Cloud desktop app/Apps tab - do you see two versions of PS listed? If so you can unisntall 2021 using the ellipses ... icon to the right.

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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No there is only one in the creative desktop app. But apparently the problem come from the preferences. Because when the bug appears (I mean each time I open photoshop) I can delete the preferences of my photoshop and the bug is gone (but come back).

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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I too am having this problem and it is very frustrating. I can't open any files and get the same error. Not sure how to fix

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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@kyle5C33 First try resetting your PS preferences:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

If that doesn't work, uninstall and then reinstall your Photoshop application using the Creative Cloud Desktop app. 

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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I already did this many times ! The first time ater uninstalling and reinstalling the software it works but the next time, the bug come back again.

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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@Emma_frl go to the Photoshop.exe app - shift+Right-click and choose "Run as Administrator" - do you have the same issues?

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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I will try tonight 🙂

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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Here's a Knowledge Base article with soltuions that you can try:

 

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Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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None of these work other than uninstalling and adding an older version.

When is Adobe gonna stop releasing buggy updates that are a constant pain in their user's experience. It is super frustrating and overly time consuming to fix.

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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I don't work for Adobe, so I don't know about their plans. I personally haven't had an issue with saving files, so the issue you're having may be due to something else--such as the installation.

 

So, if you're still having trouble, you've tried all of the solutions in this article, and they don't help, then you might try uninstalling Photopshop and using the Creative Cloud Cleaner tool before reinstalling:

 

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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@kyle5C33 something else must be going on. Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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I tried one last time of uninstalling and re-installing, and then again resetting the preferences, and run as administrator and now it is working. I will update if it starts acting up again.

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