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My PSD docs are suddenly all black today! Even older files. What to do? I can't work!

New Here ,
Mar 23, 2023 Mar 23, 2023

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I just opened Photoshop and tried to open the last layered doc I worked on yesterday and it shows as all black! I can see layers in the layer palette but not on my screen and I can't access them to make any changes. I opened a few other docs and they are all black, too! Creative Cloud Version 24.3 on Windows 10.

 

Also my rulers disappeared yesterday and when I toggled Ctrl R they didn't pop in. Tried many times and directly on the menu for Show and it said they were on. Finally they came on - don't know why. Weird.

 

Maybe my Photoshop is possessed!

 

Please help!!  ---- Linda | Rich Designs

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Adobe
Community Expert ,
Mar 23, 2023 Mar 23, 2023

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@Linda-RichDesigns try enabling this option in preferences and restarting Photoshop to see if it helps

2023-03-22 14_19_38-Adobe Photoshop 2023.png

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Thanks for the suggestion but that box was already unchecked. I followed other instructions I found here that said to uncheck Use Graphics Processor. That solves it but doesn't seem like a permanent solution. So I just enlisted help at Nvidia to download and install an updated driver. I restarted the PC and my files were visible in Photoshop. Until I went back into Preferences/Performance and checked the Use Graphics Processor box, and then it all went black again.  I also had one file do the strobe flashing all white/all black over and over, so this is part of the same update issue. I don't think it is resolved if Photoshop can't use the GPU, right?  What will that do?

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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@Linda-RichDesigns you need to enable it as I mentioned

2023-03-24 10_07_01-Preferences.png

 

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