Não foi possível completar o seu pedido devido a erro no programa.

[Igor38939302lp5s]

Someone help me with this bug


Photoshop Error information
Code: -1
Text: devido a erro no programa
Message: Não foi possível completar o seu pedido devido a erro no programa.
Stack:
Adobe Photoshop 25.11.0 20240716.r.706 b326a7d - x86
0 address: 00007FF6D5698382 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
1 address: 00007FF6D5645B4D base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
2 address: 00007FF6D2BD0CD1 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
3 address: 00007FF6D2BCE96C base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
4 address: 00007FF6D36E0C24 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
5 address: 00007FF6D36E0199 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
6 address: 00007FF6D36DFFD9 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
7 address: 00007FF6D36F544D base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
8 address: 00007FF6D2C00D05 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
9 address: 00007FF6D2C03E37 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
10 address: 00007FF6D2C037CA base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
11 address: 00007FF6D2BF2666 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
12 address: 00007FF6D2DB0528 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
13 address: 00007FF6D2DB05BD base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
14 address: 00007FF6D2D75E0C base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
15 address: 00007FF6D2DA120A base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
16 address: 00007FF6D300B58F base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
17 address: 00007FF6D2D7892B base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
18 address: 00007FF6D45D8CB2 base: 00007FF6D2380000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
19 address: 00007FFD384B257D base: 00007FFD384A0000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20 address: 00007FFD39E6AF28 base: 00007FFD39E10000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

[Sameer K]

Hey, @Igor38939302lp5s. Welcome to the Photoshop Community. I'll need more info to help you figure this out.

Does this happen when you use any specific tool? Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

I'll move this to discussions for now. Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), you can later restore these preferences if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)