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garrobal
Known Participant
July 31, 2019
Question

Need help with weird shadow [3D]

  • July 31, 2019
  • 2 replies
  • 689 views

Hello.  I am new to photoshop and having a huge problem.  When I open a file I have saved with a 3d object their is this shadow mess on it.  It is the same for any saved 3d image I open.  The shadow is only there when the layer is selected.  If I click off of the layer onto another layer that is not 3d it disappears.  I have tried clicking off each eye icon in the 3d layer, for example texture, but it does not go away.  I have been trying to solve this for days.  Thanks for any help.  Gary

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2 replies

Mylenium
Mylenium
Legend
August 1, 2019

That merely means your shadow map resolution is actually pretty terrible which could be down to inadequate graphics hardware to begin with, botched/ flaky drivers and/ or the relevant settings in PS not being lined up to make the best of your hardware resources. check the preferences, update your drivers, verify the 3D panel render settings.

Mylenium

G
garrobalAuthor
Known Participant
August 1, 2019

hello and thanks for the reply. I am very new. My drivers, however are up

to date and that shadow is there even when I deselct cast and catch

shadow. It also does not occur when originally making the image only when

reopening a saved file. One other thing that is strange is that you only

see it when the layer is selected. Thanks

On Thu, Aug 1, 2019 at 2:53 AM c.pfaffenbichler <forums_noreply@adobe.com>

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
August 1, 2019

Have you tried different Advanced-settings for the GPU?

G
garrobalAuthor
Known Participant
August 1, 2019

hello. I am new and do not know what advanced settings to try. thanks for

the reply. I am very new. My drivers, however are up to date and that

shadow is there even when I deselct cast and catch shadow. It also does

not occur when originally making the image only when reopening a saved

file. One other thing that is strange is that you only see it when the

layer is selected. Thanks

On Thu, Aug 1, 2019 at 2:48 AM c.pfaffenbichler <forums_noreply@adobe.com>

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